Genesis of Montgomery

2023 GV80 - had a flat tire. Could not get anyone in service after 10+ tries. Took car in and had tire repaired. Technician neglected to pump up the tire after repair. Talked with GM Jon McFarland and got a bunch of excuses. Not a good first experience.

Offered to buy the car for what they were asking, simply asked that they hold the car until I can make it out there. They were going to send paperwork but wouldn’t let me back out of the deal if the car wasn’t what I expected. They also wont hold cars, even with a down payment. I would have had to fly to get there and just wanted some insurance that it would still be there and I could say no. And they’ve had the car since March, so they don’t want to move inventory I guess? Overall sketchy experience and wouldn’t recommend. Salesman also made it seem like an inconvenience that I wanted photos of under the car.

I have owned multiple upscale cars including BMW and Audi but have never run into the following: 1. A downright rundown shabby waiting room for service. Stained rugs, split leather seats from wear, old school coffee server, no complimentary water. Muffler shops have nicer accommodations. 2. Loaners seldom available without long notice. When I do get one, I get one much smaller than my g90 If they want to be a dealership selling cars for 80k and up, they should act like it