10981 Montgomery Rd
Cincinnati, OH 45249

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Sales: 513-297-2734

Used Cars: 513-297-2643

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Genesis of Montgomery

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

2023 GV80 - had a flat tire.

Reviewed by 23 GV80 OwnerOctober 16, 2022

2023 GV80 - had a flat tire. Could not get anyone in service after 10+ tries. Took car in and had tire repaired. Technician neglected to pump up the tire after repair. Talked with GM Jon McFarland and got a bunch of excuses. Not a good first experience.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Wouldn’t recommend

Reviewed by Tortor244 from MOJuly 06, 2022

Offered to buy the car for what they were asking, simply asked that they hold the car until I can make it out there. They were going to send paperwork but wouldn’t let me back out of the deal if the car wasn’t what I expected. They also wont hold cars, even with a down payment. I would have had to fly to get there and just wanted some insurance that it would still be there and I could say no. And they’ve had the car since March, so they don’t want to move inventory I guess? Overall sketchy experience and wouldn’t recommend. Salesman also made it seem like an inconvenience that I wanted photos of under the car.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

I have owned multiple upscale cars including BMW and Audi...

Reviewed by StephenkosOctober 21, 2021

I have owned multiple upscale cars including BMW and Audi but have never run into the following: 1. A downright rundown shabby waiting room for service. Stained rugs, split leather seats from wear, old school coffee server, no complimentary water. Muffler shops have nicer accommodations. 2. Loaners seldom available without long notice. When I do get one, I get one much smaller than my g90 If they want to be a dealership selling cars for 80k and up, they should act like it

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Genesis of Montgomery

Columbia Genesis is your trusted Genesis dealership in Cincinnati and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us you can expect to be treated like family each and every visit. We offer an extensive new and pre-owned inventory as well as our competitive lease specials finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!

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