Genesis of South St Louis

I have purchased well over 20 new vehicles in my lifetime and this easily was the worst dealership experience I have encountered. I spent more time looking for a vehicle than the dealership did as they did not have a vehicle in stock that I wanted. Numerous phone calls went to voicemail and no replies were received. Numerous emails went unanswered, Numerous times I was told they would get back to me in a few minutes or no later than the next day, return contacts not made. The dealership took 3 weeks to mail my registration paperwork to the state, making it impossible to pay my sales tax within the 30 day window allowed by law. They did say they would send a check to cover fees but again this is unacceptable. I cannot in good faith recommend this dealership to others. As a "luxury brand" dealership, their performance fell well short of what one would expect. I previously owned a Cadillac and that dealer's performance blew this dealer out of the water. Genesis corporation should closely examine this dealers performance and I have filed a complaint with Genesis saying so. I was told in reply Genesis would be speaking with the dealer about their performance. Overall very disappointed.

Enrique Herrera, was great, Appreciated his knowledge and professionalism. Everyone at there was kind. Appreciate the business from Suntrup. I will refer anyone I know that is looking to get into a new car to Enrique, he really made the car buying experience worth it.

David Tranchilla is the man to deal with. So friendly and knows how to please his customers. He can make the dreaded car buying experience, very pleasant! Will definitely go back! THANKS, David! Your new customer, Margot Wombwell