1847 S. TELEGRAPH ROAD
Dearborn, MI 48124

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Reviews of GENESIS OF DEARBORN

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BAD BUSINESS NOT A PROFESSIONAL PLACE AT ALL WE HAD AN...

Reviewed by KSOK708October 03, 2021

BAD BUSINESS NOT A PROFESSIONAL PLACE AT ALL WE HAD AN APPOINTMENT TODAY AT 12:OO TO SEE THE VEHICLE AND TEST DRIVE IT, WHEN WE ARRIVED THEY TOLD MY HUSBAND AND I THEY JUST SOLD IT 30 MINUTES AGO NOT A COURTESY PHONE CALL AT ALL BUT THEY TEXT ME FOR A REMINDER ABOUT THE APPOINTMENT ME AND MY HUSBAND LEFT OUR JOBS FOR THIS APPOINTMENT

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Not a good sales experience. As the customer, I did way...

Reviewed by N. ElderNovember 18, 2020

Not a good sales experience. As the customer, I did way too much: found the car I wanted from online inventory; made the follow-up calls/texts for status updates; did the dealer's leg work in obtaining available discount certificate; identified applicable incentives, etc. So much for great customer service and valuing the customer. If I wasn't xxxx bent on getting the preferred model and trim line, I would have easily taken my business elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service 2

Quality of Repair 1

Friendliness 4

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

If you want a Genesis see Richard Cochran

Reviewed by zia.rafiqJanuary 13, 2017

Richard Cochran should be the poster child for manager of the Genesis brand his passion and love for the car can be felt. See him in action you won't be disappointed!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

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