904 Russell Ave
Gaithersburg, MD 20879
Sales: 888-275-0512
Used Cars: 888-272-4313
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Gaithersburg, MD that carry Genesis
Showing the most recent reviews from Cars.com and DealerRater.
Never even steped foot anywhere near this dealership,
Never even steped foot anywhere near this dealership, slobs lord, amen, yall messing your xxxx up
Maximum rating = 5
Great Experience
I had the most delightful experience on 4/4/2023 at Genesis of Gaithersburg. In more than forty years of buying tens of cars from dealers, this group in Gaithersburg are in a special breed in their service. They were so honest, transparent, and more importantly made us feel so much at home. There was no pressure at all but was only interested in what is in our best interest. Every word that came out was genuine. Before then I had been to a dealer near my home, who ended fleecing me of over $4500, despite telling them that two experienced mechanics had told me what was wrong with my 2021 GV80. Now determined to trade it in, a second dealer was so repulsive that I got out of there as fast as I could. I am glad I listened to my spouse to try Genesis of Gaithersburg. In Genesis of Gaithersburg, we were treated like royalty. I could write a PHD dissertation on Mr. Jaffar Chaudhry and Mr. P. Shrader and their excellent service. The deal on the new car was concluded in less than thirty minutes. Then came the most interesting aspect, Mr. Jaffar spent another thirty minutes PATIENTLY with us going over the features in the car (which was a ton of it). I am sure he must have gone to the factory in South Korea to learn all about the car’s features. The final delightful part was taking us on a tour the service facilities and introduced us to the Mr. Matt Mills. He equally welcomed us with open arms and smiles along with tons of explanation on how the facility works and their availability to keep the car well. I am sold on this experience. This facility will be my home for all future car purchases. Thank you again for this experience.
Maximum rating = 5
A great experience from start to finish.
A great experience from start to finish. Faizan, my sales person, was courteous, knowledgeable, efficient, and kind. Kevin, the manager was courteous and helpful. Offer on used vehicle was over 15% higher than other dealers. Not much wiggle room on new car prices in today's environment, so that part of the deal was easy. There was the standard upsell by the finance person, who was very nice and efficient. Clean, attractive dealership with exceptional staff. I recommend highly.
Maximum rating = 5
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.
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