Don Franklin Lexington Hyundai

Thanks to Jamal our experience was great! He was the most patient, calm, and helpful Sales Consultant we’ve dealt with in a long time. Everyone at the dealership was kind and they had a great selection. Go see Jamal!

Buyers beware do not buy a used vehicle here they will lie to you to your face. I bought a 2020 Nissan Armada on a Friday night. The sale was very sketchy. They did not take the time to explain to me anything took the vehicle home Monday morning the car quits Smoke coming out and the car taken the engine making a noise I called the dealer , Tow truck came and took the vehicle to the dealer. They tell me they cannot give my money back which by the way was $10,000 cash so they told me to come back the next day. I told The salesman that I don’t want the vehicle that I want my money back , I told him talking on the phone Thad I will surrender $2000. Give me back $ 8000 and I’ll be at , he told me they will try to put me in another vehicle. The problem is the vehicle that I went to purchase was a V8 , and daddy have any VA engine vehicles for $26,000 , looking at the paperwork, they took $2200 off 10,000 to put me in another vehicle. They clearly have problems. I was really upset and told the sales person I will contact an attorney. He told me there’s nothing we can talk about so I walk outside and when to look for somebody they can help me and manager or somebody with power I went to the Nissan dealer. I talked to the boss. I told him what the problem was. He told me he will try to help me , This dealers are connected are the same owners , He told me he cannot give my money back then my only option would be getting another vehicle , Several vehicles, and even though that I didn’t want the vehicle, I had no choice so I took the vehicle came in talk to him about Financing , We agree at $19,000 out the door with the $10,000 down. He also me wrong when I went through the paperwork I asked you all $23,000 with no extended warranty. Do not buy a vehicle here they are not honest people I’m hiring an attorney and I am going to sue them. I also contacted attorney General office in the Better Business Bureau. They are not we not going to do this to anyone else so please do yourself a favor and buy your vehicle elsewhere.

Went to look at Palisades. We were walking around, even got into one of cars left unlocked in front row area by Richmond Road. No one, came to help us, there were salesmen talking to each other outside at front door, and walking in lots. Finally decided to leave and xx out another car facility, and as leaving, they FINALLY walked up to us, as pulling out. We did let them know car unlocked...someone will be in trouble! Not good customer service. Went elsewhere where questions answered, and taken care of.