3340 Richmond Rd
Lexington, KY 40509

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Sales: 859-549-5785

Used Cars: 859-549-5785

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Don Franklin Lexington Hyundai

Overall Rating:

3.5 (out of 5)

97% recommend this dealer

771 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Could use better customer service

Reviewed by Denny from Lexington October 25, 2023

Went to look at Palisades. We were walking around, even got into one of cars left unlocked in front row area by Richmond Road. No one, came to help us, there were salesmen talking to each other outside at front door, and walking in lots. Finally decided to leave and xx out another car facility, and as leaving, they FINALLY walked up to us, as pulling out. We did let them know car unlocked...someone will be in trouble! Not good customer service. Went elsewhere where questions answered, and taken care of.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Typical Car Sales Techniques - SHAME ON YOU!!

Reviewed by Sandy from Lexington, KentuckyAugust 03, 2023

UPDATED REVIEW!! New review is after the original. CHAD GIVENS, HOW DO YOU SLEEP AT NIGHT?!? First Experience with DFHL and CHAD GIVENS, November 2020, 5 Stars: I began my new vehicle search online. I started getting emails, texts, and phone calls from dealerships everywhere from Ashland, KY to Arizona. CHAD GIVENS went above and beyond to find me exactly what I needed and was looking for, not to mention at a great price!! This was my 3rd lease, 1st through Hyundai. Second Experience with DFHL and CHAD GIVENS, May 2023, 1 Star because I can't give any less: I had some financial hardships going on and decided that the best thing to do with my lease from 2020 was to go ahead and replace it with a new lease. I repeatedly reminded CHAD GIVENS that I am on a fixed income and needed another great price on my lease. At the time, I was 24/7 caregiver for my mother who was with me as well, in her wheelchair. He said there were some hurdles he had to get through to get me approved this time, and he could only put me in a car with a payment above $400. When I enquired about cheaper payment cars, he would say things like, "Well, you are still gonna have a $400 payment". (Really?) I asked about the insurance on the vehicle he was putting me in, and he said it would probably be about the same as the Tucson, especially since it had a lot more safety features. Well, my insurance went from $70 on the Tucson to $180 on the Sonata SEL PLUS!! And I just found an article that says the Sonata is the most expensive car to insurance under the Hyundai name. So, knowing that I was on a fixed income, he made me feel I had no other options. He also said that if I had waited another month or two that they wouldn't have been able to put me in another car. So, he felt ok with putting me in a car that takes more than $600 of my income, which is 38.8852884% of my income. I was paying 22% of my income for the Tucson. Thanks to you, CHAD GIVENS, I may end up living in my Sonata! I really don't know how you sleep at night! Oh, I almost forgot to mention... Once you lease with Hyundai, you are stuck with Hyundai. You cannot turn in a Hyundai lease to any other dealership. They basically hold you hostage to their brand when you lease with Hyundai.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Does not keep promises

Reviewed by Joe B from Lexington, KYJuly 24, 2023

Avoid this place at all cost. They will promise you things to get you to sign the paperwork, once it is signed, you are no longer important and they will not take care of the original promise. Find a better and more honest dealer. AVOID!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Don Franklin Lexington Hyundai

Welcome to the Don Franklin Lexington Hyundai!

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

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