4200 E. 96TH STREET
Indianapolis, IN 46240

Get Directions

Sales: 317-602-1745

Used Cars: 317-204-7483

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Genesis of Carmel

Overall Rating:

2.5 (out of 5)

44% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Had an absolutely wonderful experience with the group

Reviewed by Leonard from Carmel, INApril 09, 2025

Had an absolutely wonderful experience with the group here at this dealership! I would highly recommend this dealership to anyone who has the opportunity to visit this facility. I can guarantee you won't have a negative experience

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Leonard, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Michael and his crew are always treat me like royalty at

Reviewed by G70 Owner from IndinapolisApril 09, 2025

Michael and his crew are always treat me like royalty at their shop. It’s the only place I will ever go to service my G70

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I really love the car I was looking at, and I came to

Reviewed by Leo from IndyApril 06, 2025

I really love the car I was looking at, and I came to Indy Genesis Carmel hoping to have a fair and professional conversation about the price. I was ready to buy and excited about the car. Unfortunately, the manager completely ruined the experience. He pushed us hard to accept a bunch of extra products, saying they were required in the deal — things like protection plans and extended warranties we never asked for. But when we got serious about talking numbers, he suddenly started removing those add-ons, which made it clear they were never really required. It felt like we were being tricked. Worse than that, his attitude was rude and dismissive. I really wanted to make a deal, but the way he talked to us was so unprofessional that we had no trust left. I came in excited and left feeling disappointed. Great car, terrible management. I hope they improve their customer service, especially for people who are genuinely interested in buying.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Leo, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (773) 724-1065 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Genesis of Carmel

Here at Genesis of Carmel, it is our mission to be the automotive home of drivers in the Indianapolis, IN area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Genesis models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Indianapolis.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top