4200 E. 96TH STREET
Indianapolis, IN 46240
Sales: 317-602-1745
Used Cars: 317-204-7483
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Indianapolis, IN that carry Genesis
Overall Rating:
2.5 (out of 5)
44% recommend this dealer
9 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Had an absolutely wonderful experience with the group
Had an absolutely wonderful experience with the group here at this dealership! I would highly recommend this dealership to anyone who has the opportunity to visit this facility. I can guarantee you won't have a negative experience
Dealer Response
Hi Leonard, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!
Maximum rating = 5
Michael and his crew are always treat me like royalty at
Michael and his crew are always treat me like royalty at their shop. It’s the only place I will ever go to service my G70
Dealer Response
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Maximum rating = 5
I really love the car I was looking at, and I came to
I really love the car I was looking at, and I came to Indy Genesis Carmel hoping to have a fair and professional conversation about the price. I was ready to buy and excited about the car. Unfortunately, the manager completely ruined the experience. He pushed us hard to accept a bunch of extra products, saying they were required in the deal — things like protection plans and extended warranties we never asked for. But when we got serious about talking numbers, he suddenly started removing those add-ons, which made it clear they were never really required. It felt like we were being tricked. Worse than that, his attitude was rude and dismissive. I really wanted to make a deal, but the way he talked to us was so unprofessional that we had no trust left. I came in excited and left feeling disappointed. Great car, terrible management. I hope they improve their customer service, especially for people who are genuinely interested in buying.
Dealer Response
Hi Leo, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (773) 724-1065 at your earliest convenience to discuss how we can turn this experience into a positive one.
Maximum rating = 5
Here at Genesis of Carmel, it is our mission to be the automotive home of drivers in the Indianapolis, IN area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Genesis models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Indianapolis.
Find out what your used car is worth with our appraisal tool.