Napleton Hyundai of Glenview

Loved the salesman. Paperwork was short and sweet. Didn't take long at the dealer ship.

I wish I could be leaving a better review for this place, but unfortunately, our experience has been nothing short of a disaster. My fiancé and I visited three times, each time dealing with Wilfredo, and at first, things seemed promising. We were interested in the Hyundai Santa Fe and were told Hyundai’s loaner service was great—no more hassle like we had with our Range Rover. He even promised us that if we ever needed a loaner, we’d get a comparable vehicle or even a Genesis. That reassurance played a huge part in our decision to move forward. Fast forward to July 8, 2024: we bought a 2024 Hyundai Santa Fe Calligraphy, the top model, paying $55,000 with $20,000 down. And then, the nightmare began. Just two days after buying the car, a recall was issued (JULY 7, 2024), but no one from the dealership bothered to mention it. Not even Wilfredo, who texted us on July 13 asking for a review but conveniently left out that small detail. We had no idea the car had any issues until we started experiencing transmission problems two weeks later. Instead of being informed about the recall, we unknowingly drove a car with a failing transmission back to the dealership, endangering ourselves in the process. And when my fiancé asked the service department if they’d seen this issue before, they acted clueless—even with a PUBLIC RECALL issued! They shrugged it off and offered us a stripped-down Tucson as a loaner. A $28,000 vehicle—how is that remotely comparable to the $55,000 car we just bought? Then came the real slap in the face: a call from Hyundai telling us that the transmission was completely ruined, and the car needed a new one. Oh, and by the way, the issue was due to that same recall we had to learn about on TIKTOK. After asking again for a loaner comparable to what we purchased, we got stuck with another bare-bones Tucson. What happened to that "comparable vehicle" promise? The car spent 45 days at the dealership before we got it back. Two days later, it was back again because they didn’t properly install the transmission plate. And yes, we got stuck with yet another stripped-down Tucson. Then, a few days later, we had to return AGAIN—every single light on the dashboard lit up, ABS brakes weren’t working, none of the safety features functioned, and an engine malfunction warning appeared. This car is a disaster, and after two more days, we’re still waiting to hear anything from Hyundai about what’s wrong. My fiancé even tried helping by mentioning common fixes he found online, and they refused to consider any of it. This whole experience has been beyond unacceptable. We’ve suffered mental anguish, wasted countless days, and lost money. The incompetence from sales, management, and Hyundai corporate is staggering. We are absolutely disgusted with the way we’ve been treated.

Stay away from this dealership. Sales team will promise you a great service best warranty etc but in fact it is all a fiction. Free car wash is always closed, loaners are hardly available and most importantly service department is really bad. Genesis and JD power will send you a customer satisafaction survey after a visit but be aware that if you respond truthfully and provide them with low satisfaction they will refuse your warranty service. Yes that is what happened to me. My oil change and recall service was cancelled by service manager because I guess trying to get better at service work is not worth it.