Napleton Hyundai of Glenview

I purchased a 2018 Kia Sportage at Napletons Hyundai Glenview. It had 106K miles, but I was shown a report showing all of the items that were inspected on the car. It was 2 pages with a cover page I was asked to sign. I was told this report would be included in my sales paperwork (it was not). There were 3 categories on that checklist report. 1 was in working order -no maintenance needed. 2 working but has issues and needs maintenance/repair, or 3 not working. Every category number 1 was checked. The report showed everything was in complete working order. My son followed me home from the dealership. I watched him in the rear view the entire way home. The next time he went to start it, it was dead in the garage. I spent 2 days trying to contact anyone at Napleton's. I texted, called, left voicemails, and emails to the sales person, the store manager, the online sales coordinator. No one returned any of these. I created an inquiry on a different car through the website and was called back within the hour. I explained to her that I was not looking for a car, but help with the dead car in my garage they sold me on Saturday night 11/11/23. She immediately transferred me to Dan Meegan the manager. Yet his phone does not accept voicemails and he once again did not answer. Called a tow company and had the car towed (on a flatbed) to the mechanic I have used over 15 years for various cars. The starter died. There are no signs of this so I don’t fault Napleton's there. My issue is the radiator! And antifreeze! The car had “maybe a gallon” of antifreeze due to the radiator. There was no antifreeze on my garage floor. The radiator was bent FORWARD not backward if one hit something. I’d heavily caution everyone from buying at that dealership. They put my child at risk. Without antifreeze the engine could have had serious issues. This all occurred 3 days after driving off the lot. Also, they handed me the auto check report that showed no accidents. I have since pulled the carfax. The car was in an accident on 8/28/23 and serviced on 9/29/23 at this dealership. It was offered for sale at this dealership on 10/23/23.

Let me congratulate this dealership on maintaining all the worse, stereotypical aspects, of the used car business. In need of a car in relative short order, I decided on purchasing a used Hyundai from my local Hyundai dealer. The tires were overinflated to conceal a slow leak from a nail in one of them, and the car was consistently devoid of oil. Several weeks after an oil change, the engine seized up without warning in the middle of traffic. Came to learn ,that this year and make ,was subject to a class action law suit, for this very happenstance. Either this was known to the business, or it should has been known. It would have been ethically professional of all involved with car, to have alerted me to the potential problems this car could experience. This situation could have led to an accident ,that may have resulted in serious harm to myself, or others. Selling safe automobiles should be the hallmark of any reputable dealership. Napleton Hyundai of Glenview failed miserably in this instance. You have a vast amount of options when it comes to purchasing a used car. Based on my experience ,you may want to avoid this business. It could potentially save your ,or someone else's, life.

$2400 worth of add-ons. All of them garbage. The GM says you should be happy because he's not charging markup. Wake up bozo, its 2023 and this sedan has been on your lot for 106 days. Don't waste your time with this place.