Southtowne Hyundai of Riverdale- Genesis of Union City

On Thursday I spoke with Harold (as advised by another associate there) who contacted me after I inquired about a vehicle there. I asked him if they are able to apply the Clean Vehicle Tax Credit for used EV/PHEV Hybrids directly; he told me yes and tried to get me to come that same day to see the vehicle because of a "big event" they're having for the weekend. I advised him I needed to be completely sure before make the trip and asked if he could send me information confirming what we discussed and additional information (carfax, etc) about the vehicle. He advised me he would and I'd receive a follow up call. Friday, I reached back out to the dealership and was told something completely different from what I was previously advised. This is why I'm taking time to leave this complaint for others that maybe considering doing business with this questionable dealership that has less than honest representatives working for them.

The workmanship and customer service I experienced were well below acceptable standards. I would not recommend this dealership based on how this visit was handled from start to finish. I had my vehicle towed to Southtowne Hyundai of Riverdale after a blowout on Hwy 85. I purchased four new tires and was charged for an alignment. Upon leaving, the steering wheel was OFF CENTERED, and the car PULLED TO THE RIGHT. I had to take it to another Hyundai dealership the next day, where the alignment was correctly redone under warranty. I was also charged a HIDEEN FEE of $39 shop fee that was never disclosed in advance, and when I questioned it, the staff became defensive. I even offered my old tires (which still had good tread) to an employee as a courtesy, only to be told by others that I "wasn’t supposed to do that", as if the tires were not my property.

Dave is the worst!!! He doesn’t take pride in providing his customers with transparency and quality car repairs. Instead they mess your car up and take no accountability just lies. Thats why he makes you pay for everything first so when it’s still messed up it’s just your lost. It started with my alternator and oil change his bootleg mechanic didn’t put my tensioner belt on right and didn’t properly plug my oil which caused oil to leak everywhere and damage my serpentine belt. Took it back to fix the belt and front and back breaks he made up an excuse for why he didn’t do the front only did the back and only put two lug nuts in my left front tire and 2 in my right back tire. On my way home from picking up the car I lost control of the car and it veered off the road. It was so scary and my 8 year old daughter is still traumatized. My adventurous little human that was always the first to call shot gun, Is now scared to ride in cars and get anxiety attacks when she does. Smh soon as we got home I called and told Dave he said they are not responsible for tires when it was his mechanic that neglected to put in all the lug nuts after taking them off to do the brakes. The mechanic Jerrell sent a total stranger to my house bout 9 pm with only two lug nuts to put in the back tire he had to take one lug nut from each of my other two tires to put on my front tire that only had two Lug nuts the tire was almost off the car They said the belts were the reason my car was squealing got the belts fix car was still squealing and now smoking. I pulled the car over to call him he said it’s just the oil that had leaked out from the oil leak the same old oil I payed him $50 to pressure wash off. He put a new belt on with same old oil that caused the belt to go bad in the first place. After realizing nothing is being fixed and all the damage was being done by them I asked for an invoice of all parts and labor he actually refused his mechanic left his diagnostic machine plugged in my car and it read turbo booster /supercharge but they never mentioned that not one time. He refused to give me an invoice for all parts and labor so if the car is still squealing and smoking what proof do I have to show it’s really been fixed. They would never even put a new oil change sticker on it, that lets me know the date and time it was done and when my next oil change is due. When I asked how am I supposed to know when I’m due for my next oil change he said give it a couple of months or so I didn’t understand that at all. He was very rude and irate when I told him that my car still isn’t fixed even after I paid them to fix everything that they said was wrong. I expressed to him that I felt they were taking advantage of me because I am a women that doesn’t know anything about cars and I’m solely depending on them to diagnose and fix the problem. He fussed at me and treated me like a dog like I didn’t matter After finding out I left a bad review on the 12 of March and that his mechanic left his diagnostic machine plugged in my car he demanded me to bring it back as if I stole it.Soon as I noticed it I told him it was left in the car and that I would bring it when I came in later to make my payment and pick up all my invoices. He said ok and 30minutes later he went and repoed my car the payment was due on the 16 which was on a Sunday I called him early Monday morning and told him I would b in later after I get off work around 1. I told him I had to catch a uber from my job in peach tree city to my house in Fairburn where the car was parked in my driveway to get his diagnostic machine and than another uber all the way to him on riverdale rd mainly to do the honorable thing and give it back even though it was left in there and I was pissed with him and soon as I noticed it I let him know. He’s not an honorable person so he doesn’t respect that type of stuff. They depleted me of all my funds with no proof of ever fixing it. And repoed it cause I demanded proof