5400 ALTAMA AVENUE
Brunswick, GA 31525

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Reviews of Genesis of Brunswick (GA)

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service department staff are pleasant but service falls

Reviewed by gary97February 09, 2023

Service department staff are pleasant but service falls short. I own two cars purchased new and get them routinely serviced each at their respective dealer. My other car got routine service, bill less than $100 but also got all fluids checked and refilled plus complimentary wash and vacuum. Took my Genesis in for routine service and some other service. Paid over $600, car was dirty, hood left open when I picked up the car, driver seat way out of adjustment and windshield washer fluid empty. Got an "up-scale" car but service, not so much!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

RAM 1500 Truck, called to get my truck serviced as the...

Reviewed by forensic59August 26, 2020

RAM 1500 Truck, called to get my truck serviced as the cruise control went out today and the warranty is about to expire. Was told they couldn't get me in for over 2 weeks, I said my warranty will expire in that time frame and they said I'd then have to pay for the service, they suggested I just call around to other dealership to get the truck in there. Really? I said that was NOT acceptable they next (Amanda) suggested I drop it off, I asked if I could get a loaner and she said no! I called Walker Jones and they were informative, made me an appointment for service and will have a loaner vehicle available. I will not be buying another truck from RAM in Brunswick as they couldn't care about servicing your vehicle afterwards. And the service manager couldn't be bothered to call me back as well.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

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