1150 N. ORLANDO AVE.
Winter Park, FL 32789

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Sales: 407-904-9625

Used Cars: 407-904-9625

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00pm – 7:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 6:30am – 7:00pm
Tue 6:30pm – 7:00pm
Wed 6:30am – 7:00pm
Thu 6:30am – 7:00pm
Fri 6:30am – 7:00pm
Sat 6:30pm – 7:00pm

Reviews of Genesis North Orlando

Overall Rating:

4.1 (out of 5)

77% recommend this dealer

68 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Like no haggling!

Reviewed by PStKateJune 16, 2024

Like no haggling! Ashleigh, salesperson was great! They worked hard to make certain I was happy!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Purchased a GV80.

Reviewed by eezeey123June 04, 2024

Purchased a GV80. 6 weeks ago. Defective brakes. They attempted to fix and weren’t successful. They are trying again and hope they will be fixed. Purchased window tint, still not installed. So very difficult to talk to a service manager. One day I was on hold for 20 minutes. Will not recommend this place to anyone.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

SERVICE ADVISOR COMMENTS: Service Advisor, Mr.

Reviewed by SilverGhostMay 21, 2024

SERVICE ADVISOR COMMENTS: Service Advisor, Mr. Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the customer with the best service, as he did. His dedication and interest towards the customer and dealership is outstanding! I was extremely satisfied with Mr. Gleb Sinelnikov performance. Gleb is an asset to any dealership/employer. I GIVE 5-STARS to Mr. Gleb Sinelnikov. Physical/technical Quality of work performed is a reflection of the Dealership, not of the Service Advisor. The BELOW Questionnaire cannot reflect an overall picture as the Service Advisors do NOT control the quality of technical work performed in the vehicle or the overall service of Holler dealership. HOLLER HYUNDAI/ GENESIS OF NORTH ORLANDO COMMENTS; However, in terms of the Holler Dealership must state that it is in dire need for improvement on: 1) Having all require parts in inventory (e.g., spark plugs, and safety recall parts, both of which were NOT in inventory at time of scheduled service (maintenance schedule was done two weeks prior and parts were not there!); 2) Building infrastructure for service area leaves a lot to be desired! Is uncomfortable for customers. It has not improved during since 2018; Holler dealership keeps on selling vehicles, as they must, entry/receiving area is a disaster; since 2018 nothing has been done to improve the service area and I personally provided improvements suggestions/comments twice to the GM, which she is no longer there; 3) Parts and Service Directors are no longer there - wow, was a turnover - sad. 4) Turnover among Service Advisors is astronomical (every service advisor is new with 6 months of less of service; 5) Labor Rate to change spark plugs on a G90 is $280.00 per hour, which is ridiculous. A G90 3.3T, 6 cylinder engine tune-up rate is $1,080.00 - ridiculous! 6) Two buildings with showrooms: one with NO vehicles in exhibit and the other had a new Genesis G70, but it was locked! Un-real! Some customers chose not to provide comments, for whatever reason, but others like me, like to see and experience improvements. Like to feel comfortable and at ease. I GIVE 1-STAR TO THE SERVICE CENTER AREA AND OVERALL FACILITIES. Holler Hyundai/Genesis of North Orlando has a lot of room for improvement, which will not be cheap. To improve proper intelligent and proper planning must take place to provide an excellent Customer Service, Vehicle Technical Service, Ambiance and proper Pricing. And, sincerely hope a technical competent General Manager is hired immediately, as you have none now.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Genesis North Orlando

GENESIS NORTH ORLANDO: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.

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