2301 OKEECHOBEE BOULEVARD
West Palm Beach, FL 33409

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Sales: 561-231-2290

Used Cars: 561-231-2290

Reviews of Genesis of West Palm Beach

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

On Feb.

Reviewed by DissatisfiedFebruary 29, 2024

On Feb. 26, 2024 I spoke to Zacari of the BDC inquiring about an preowned 2021 Hyundai Sonata SEL and was told the vehicle was a nice vehicle and was in stock. The next morning, I called and again spoke to Zacari about the Sonata, I informed him I was coming to view the vehicle, and he told me it would be ready when I got to the dealership. On my way to the dealership, I received a call from Colin, I told him I was coming to the dealership to view the Hyundai Sonata, and he told me when I get to the dealership to ask for him. The dealership is a half hour (40mile) drive from my home. Upon my arrival I went into the dealership and asked for Colin, he approached me, introduced himself, and we went over to his desk. He asked me again what vehicle I was interested in, I again told him it was the 2021 Hyundai Sonata SEL that was on the dealers site. He pulled it up on his screen and asked if that was the one, I said "yes". He then said let me go and bring it around for a test drive. Approximately 5 minutes later, he came back informing me that the vehicle had been sent to auction, due to all the scratches/dents on the vehicle. I told him the photos online showed no scratches/dents and that there was nothing in the description about any scratched/dents. He then tried to get me to view another vehicle with 10,000+ miles more. I said no and walked out of the dealership. On the morning of the 28th I received an call from someone that claimed they were the manager and asked me about my extremely short visit to the dealership. I told him how things went and he said he would look into it and get back to me. As of the writing of this review I've heard nothing from him. I did tell him, the whole situation in my opinion was a "bait and switch" routine. I could have saved gas, mileage if one of the two (Zacari, or Colin informed me prior to my arrival that the vehicle had been sent off to auction).

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we let you down. We want to regain your trust and your business so please reach out to us at (561) 686-7137. We will work with you to resolve this matter to your satisfaction.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Sitting in the Dealership now, amazed that the dealership

Reviewed by MarkJanuary 02, 2024

Sitting in the Dealership now, amazed that the dealership doesn’t want to follow its own contract as I try to buy out my Genesis lease. The dealer wants to add $899 to purchase out my lease where the contract specifically says no additional dealer fee at the lease end. Wasted an hour or better arguing with the Manager, Bobby Z, until he finally agreed that I was correct. Leaving me with a bad taste

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

All I heard from them are lies.

Reviewed by TAGDecember 13, 2023

All I heard from them are lies. Promised to save a car in transit for me took mu license insurance and cc to hold. Never charged card but kept telling me it was mine and don’t worry. Next thing I was told someone else took the car. Lies,lies,lies. Would not purchase from them.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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