21400 Northwest 2nd Avenue
Miami, FL 33169

Get Directions

Reviews of Genesis of North Miami

Overall Rating:

3.4 (out of 5)

63% recommend this dealer

35 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have visited this dealer on multiple occasions since I

Reviewed by Dino TorresMay 29, 2024

I have visited this dealer on multiple occasions since I have always owned a Hyundai and have had curiosity when new models come out. On all my visits, every single salesperson would work against me. Mr. Oscar Torres has been the only salesperson to provided me with a great deal at a price I wanted to pay. Buying a car at the dealer is a terrifying experience for some but it moves effortlessly when you have a salesman like Mr. Torres on your side.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Congratulations on the new ride, Dino! It's wonderful to know that Oscar Torres made your experience at Genesis of North Miami a positive one! Thanks for sharing your feedback with us. We'll be here if you need assistance with anything else down the road.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very poor communication; followup and after-sale

Reviewed by JANICKApril 30, 2024

Very poor communication; followup and after-sale attention. Purchased car in Florida for registration in NY January 29, 2024. Still waiting for plates.........they never sent sales tax forms to NY so expeditator could process plates. Our temporary plates expired April 14th and not able to use car since then. Got runaround from 5-6 people, from sales; financing and then manager......... Also have been requesting Certified Pre Owned certification and checklist since January 29.............to date it hasn't been furnished, which makes me believe car wasn't CPO. My dealer in NY, South Shore Genesis advises that car IS NOT CPO.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Janick, We appreciate you bringing this to our attention and allowing us the opportunity to turn your experience around. It's unfortunate to read about the issues you've experienced with your vehicle registration and certification. This is not indicative of our usual customer service standards, and we apologize for any inconvenience caused. We'd like to help resolve this situation as quickly as possible - please reach out directly to bmacy@audicoralsprings.com so that we can assist further. Thank you, Bret Macy Platform Manager

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very poor communication.

Reviewed by TYFebruary 05, 2024

Very poor communication. Telephone messages are ignored. When you finally get sales,, promises are given but not followed I work with another Genesis Dealerships in PA, that is far more responsive and responsible I would not recommend doing business with them

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We're sorry to see that your experience with us didn't meet expectations. We strive for excellent communication, and it's disappointing to learn we fell short in this instance. Your feedback is important, as it helps us improve our service moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Bret Macy - Platform Manager - bmacy@audicoralsprings.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top