10285 Northwest 12th Street
Miami, FL 33172
Sales: 877-542-9278
Used Cars: 877-542-9278
Sales Department
| Sun | 11:00am – 7:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Miami, FL that carry Genesis
Showing the most recent reviews from Cars.com and DealerRater.
Worst Service in All Florida to take your Car The
Worst Service in All Florida to take your Car The Service Manager on this location vandalize my Car taking the Car to another location and paying an individual to remove the chrome paint from my door windows. If you love your Car take it somewhere else or you will regrated all your live. I dont want to be near a Car Dealer that allows their employees to abuse his power and commit crimes. Doral Genesis IS THE WORST CAR DEALER ON MIAMI FLORIDA.
Dealer Response
Carlos, This is certainly not the experience we intend to provide for our customers. We would like to discuss your experience with you directly. Please reach out at your earliest convenience so we can address this matter. Thank you, Jusimeydit Canal - Service Manager - jusimeyditcanal@lithia.com
Maximum rating = 5
This is the worst service center and showroom in the
This is the worst service center and showroom in the whole of miami. We got a Hyundai tucson hybrid 2022 not less than in 2 weeks my car showed me an engine check light. We got it to the service station and asked them to chdck whats wrong. In two days time they called us said its ready and we were suppose to pay nothing. When we went to pick up the car and as soon as we start the car the engine check light was up again. They said its a technical glitch and will fix it. We had to leave the car there again and got a rental from them. They called us after 3 days and said this time that the fuel pump and injection was faulty coz there was water in the oil which they were not able to figure out in the first time and charged me $1200 Thats funny. They are complete scam. Also last but not the least they made me pay for the rental as well and kept me stranded in the heat waited for the pick up at the rental car center for 2 hours and at last i had to uber Thats the worst showroom ive ever been to. If you ever go to this showroom to buy a car please make sure you do not get it from Mr.Jaime. After the sales there is no response from him. He will never recieve your call and will never have the courtesy to call you back even if you called him like 20 times.
Dealer Response
Pratik, Your experience is deeply concerning, and we sincerely apologize for the inconvenience you faced. This certainly does not reflect the level of service we strive to provide. We would like to address these issues directly and make things right for you. Please reach out to the email address in my signature below at your earliest convenience so we can discuss further steps. Thank you, Jose Albert - General Sales Manager - josealbert@lithia.com
Maximum rating = 5
Maximo was excellent in buying my 2023 G80.
Maximo was excellent in buying my 2023 G80. However, on a Sunday, Parts was not open, and dealer said would send floor mats promptly. Finally, after 3 weeks, received WRONG mats, and another 10 days and still NO correct floor mats!! Great dealer experience, but it's the little things that count!! Where are my floor mats????
Dealer Response
Randy, thank you for taking the time to leave us this review. We are pleased to hear about your overall buying experience but would like to help you look further into the floor mats. Please feel free to contact me directly at your earliest convenience. Bruce Rosenberg 786-715-1691 anddymoas@lithia.com
Maximum rating = 5
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