925 North State Road 7
Fort Lauderdale, FL 33317

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Sales: 954-379-8812

Used Cars: 954-379-8812

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rick Case Genesis Fort Lauderdale

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unfair business practices

Reviewed by Ron from Plantation, FlSeptember 10, 2022

I bought a new 2022 G80, on my first service call my headlight assembly was inoperable I.es signal light, head light on that side . A sales man approached me. And asked how would I like to get a 2023 model Trade for the same price as my car. I told him I only owed 61k and it had less then 7k miles. He said it was end of the month he could put me in a new 2023 for the same price. I asked what the catch he said none the interest rates are up so my monthly payments would be a little higher. As this would have been my third purchase from Rich Case I trusted them and accepted the deal. The presented a mound of paperwork which I trustingly signed. I left with my purchase when I got home and had time to read the book of signed paperwork I found that they lied to me my61k purchase was really 79k purchase they acted on GAP insurance, theft retrieval program, prepaid maintenance and a host of other money making and needless extras. I phoned the sales person who admitted to his untrue representations, I had a meeting with the GM, salesperson either to be given the deal promised or cancel the deal and put me into my 7 month old same model they humiliated me and stayed you signed the deal. I trusted the Rich Case name but now to information and belief know that the dealership turned into an unscrupulous con job on unsuspecting Consumer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Unprofessional Sales Department!

Reviewed by Elijah Richardson from FORT LAUDERDALENovember 22, 2021

On 11/21/21 (Sunday), I inquired about purchasing a new 3.3 V6 G70 that was advertised for sell on the Rick Case Plantation website. The website showed that stock #HNU0088329 (the G70) was available and ready to be sold. So, I entered my information and waited for a call. Shortly after, an online salesperson by the name of Jordan called me to confirm that it was there, and had me come in for an appointment to purchase the car. I went there in the rain, and was told by an on-site salesperson that the car was a laoner and was not for sell. I thought the salesman response was unacceptable because I'm quite sure the online salesperson shares the same computer inventory system that he shares, and I informed him that the communication between the two should have been more professional than what they demonstrated. In summation, the service was unprofessional.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Not trustworthy

Reviewed by RCK from Palm Beach GardensApril 26, 2021

This dealership is not trustworthy ! I was trying to buy a Genesis GV80. I was dealing with the internet manager and was promised the vehicle would be up front clean and ready to purchase. We finished the online purchase option and the numbers were fair. I TOLD the manager it is an hour drive and have the car and the keys waiting for our arrival. HE even called on the way there to reconfirm. NEEDLESS to say they sold the vehicle to someone else while I was reconfirmed ten minutes out. THE GM FARES did not apologize AND kept rambling that they had a CASH deal on it. Why that would matter. I gave RICK CASE credit knowing how good a person Rita Case is. Oh Well whats two hours of my time. THEY even had a sales person smoking a cigar around the GM in front of the dealership. I was embarrassed my wife had to see this all transpire.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Rick Case Genesis Fort Lauderdale

We here at Rick Case Genesis have made it our mission to provide a first class car-shopping experience to our valued customers throughout Plantation Fort Lauderdale Miami Pompano Beach and Hollywood FL. With our vast selection of new and used cars you'll have the chance to browse our current inventory in a comfortable stress-free shopping environment. Visit us to take a test drive learn more about financing or service your car and we can assure that you'll always be well taken care of!

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