Rick Case Genesis Fort Lauderdale

Complaint Against Genesis Plantation – Dishonest Practices & Poor Service I am beyond disappointed with my experience at Genesis of Plantation, and I feel compelled to warn others about the fraudulent and deceptive practices happening at this dealership. I originally purchased a 2022 Genesis GV70 from Genesis of Weston, and it was nothing but a nightmare. The car broke down three times, requiring a new engine, a water pump replacement, and a new battery—all within a short period. However, Weston’s service department never had the necessary parts readily available, leaving me stranded multiple times. After being told that Weston didn’t have a battery in stock, I was advised to visit Genesis of Plantation for service. This is where my experience went from frustrating to outright fraudulent. Upon arrival, I was assured by Finance Manager Roh that they would trade in my defective SUV and help me into a new GV70, even though I had to downgrade due to high interest rates. I trusted that the dealership was handling the trade-in properly, only to later find out that my original vehicle was never actually traded in—it was “turned in” instead. This dealership manipulated my paperwork and falsely structured the deal, which resulted in me being hit with an unexpected $4,400 charge for a mileage discrepancy—something completely out of my control, considering the car had a replaced engine! BE WARNED: • These cars look great but are riddled with mechanical issues. • Genesis dealerships (especially Rick Case Genesis of Plantation & Weston) do not properly service their vehicles and often lack essential parts. • Their finance managers will take advantage of you, mislead you, and rig your paperwork to maximize their profits. • They do not care about their customers—only about commissions and profits. If you are considering purchasing a vehicle from Genesis of Plantation or Weston, DO NOT DO IT. These dealerships are fraudulent, deceptive, and unethical, and their cars are lemons. Save yourself the stress and take your business elsewhere!

These people are the masters of bait and switch. I drove 45 miles each way to see/buy a car from them for which I had an appointment confirmed several times by text and voice, once by voice on my way to the dealership. Shortly after my arrival, I was advised the car "was sold yesterday". After complaining and being taken to a manager, he immediately tried to get me into a lease though it's not even a consideration because of circumstances. I would have to be desperate to return there. BEWARE.

This dealership has the worst service department I have ever dealt with. The services advisors never return phone calls or reply to text messages, I had to constantly call and be transferred to reach the advisor I was assigned to. They simply don't care. I would never purchase or lease a car from any Rick Case dealership again.