Rick Case Genesis Davie

Service department is a joke, they teick you like you are a child, they use a different oil viscosity on my engine without telling me, not even two weeks and now i have a blowup tire that they didn’t check, horrible service, luckily for me i was driving at low speed inside the community, they just don’t care about your car.

Complaint Against Genesis Plantation – Dishonest Practices & Poor Service I am beyond disappointed with my experience at Genesis of Plantation, and I feel compelled to warn others about the fraudulent and deceptive practices happening at this dealership. I originally purchased a 2022 Genesis GV70 from Genesis of Weston, and it was nothing but a nightmare. The car broke down three times, requiring a new engine, a water pump replacement, and a new battery—all within a short period. However, Weston’s service department never had the necessary parts readily available, leaving me stranded multiple times. After being told that Weston didn’t have a battery in stock, I was advised to visit Genesis of Plantation for service. This is where my experience went from frustrating to outright fraudulent. Upon arrival, I was assured by Finance Manager Roh that they would trade in my defective SUV and help me into a new GV70, even though I had to downgrade due to high interest rates. I trusted that the dealership was handling the trade-in properly, only to later find out that my original vehicle was never actually traded in—it was “turned in” instead. This dealership manipulated my paperwork and falsely structured the deal, which resulted in me being hit with an unexpected $4,400 charge for a mileage discrepancy—something completely out of my control, considering the car had a replaced engine! BE WARNED: • These cars look great but are riddled with mechanical issues. • Genesis dealerships (especially Rick Case Genesis of Plantation & Weston) do not properly service their vehicles and often lack essential parts. • Their finance managers will take advantage of you, mislead you, and rig your paperwork to maximize their profits. • They do not care about their customers—only about commissions and profits. If you are considering purchasing a vehicle from Genesis of Plantation or Weston, DO NOT DO IT. These dealerships are fraudulent, deceptive, and unethical, and their cars are lemons. Save yourself the stress and take your business elsewhere!

Same issue as the other 1 star review Nobody answers the phone you ask questions about the vehicle and all you get is automated email responses back with a joke terrible waiter on the dealership