338 Commerce Drive
Fairfield, CT 06825

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Sales: 203-659-5221

Used Cars: 203-659-5221

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Genesis of Fairfield

Overall Rating:

2.4 (out of 5)

40% recommend this dealer

5 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Did not put parts back on my car leaving it damaged and

Reviewed by Bigjustin71600October 29, 2024

Did not put parts back on my car leaving it damaged and will not make right. Shady and unprofessional to say the least. I DO NOT RECOMMEND. I am dealing with Corp. Genesis now over this matter. Go to the New HUGE Genesis in Milford Connecticut instead.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Did some very bad warranty work and did not put some

Reviewed by MATTEGRAYGV80 from New Haven, ConnecticutOctober 29, 2024

Did some very bad warranty work and did not put some special undercarriage covers on and then denied everything. SHADY!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Never go back again, they picked up my car for service,

Reviewed by gquint22July 25, 2024

Never go back again, they picked up my car for service, returned it with a crack in windshield and refused to repair it. Said it was not their responsibility. Also, I mark my tires before the service they never rotated them and returned the car with greasy hand marks on hood and tailgate and steering wheel. They quoted me 286 for my 15000-mile service and tried to charge me 328.00. Had a hitch installed quoted between 450 and 500 (I supplied the hitch) charged me 550.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Genesis of Fairfield

Our family-owned dealership group has been around since 1919. Our brand new, state-of-the-art dealership has all the modern technologies, latest automotive news, and a team eager to prove themselves. Plus, you’ll have the added benefit of our dealership having over 100 years of exceptional customer service under its belt. Come on over to Genesis of Fairfield to find top-notch service and a team who truly cares.

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