3215 Pacific Coast Hwy
Torrance, CA 90505
Sales: 424-456-2030
Used Cars: 424-456-2030
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Torrance, CA that carry Genesis
Showing the most recent reviews from Cars.com and DealerRater.
My recent purchase of a Genesis GV70 from South Bay
My recent purchase of a Genesis GV70 from South Bay Genesis in California has been incredibly frustrating, falling far short of the expected luxury car buying experience. The entire process, from initial contact to final delivery, was fraught with unprofessional conduct and a shocking lack of customer service. The initial quote, presented as a single-column Excel sheet, lacked detail and transparency. My request for a formal contract before wiring the significant sum of $50,000 was met with unusual resistance. While I eventually received and signed a contract, the subsequent communication was severely lacking. After wiring the funds, I received no confirmation or update for several days, despite repeated attempts to contact the salesperson. His eventual response, inquiring if I had wired the money, was astonishing given my previous communication. Upon arranging transport, the vehicle arrived in Nevada completely devoid of the necessary registration paperwork. My attempts to rectify this situation with the dealership were met with constant roadblocks. Phone calls went unanswered or to full voicemails, and sales staff claimed to be unavailable. I was forced to escalate the issue to Genesis corporate customer service. Even then, the general manager displayed a distinct lack of concern, seemingly more interested in quickly terminating the conversation than resolving my problem. He showed no interest in process improvement or addressing the failings of his sales team. This experience has left me deeply disappointed. The complete lack of professionalism and post-sale support from South Bay Genesis is unacceptable. The blatant disregard for customer satisfaction after receiving payment is particularly concerning. Even misleading information was provided regarding staff availability. I strongly advise anyone considering a Genesis purchase to avoid South Bay Genesis and seek a dealership that values customer service and provides a more professional buying experience. The extra travel time to a different dealership would be well worth it to avoid such unprofessional conduct and significant inconvenience.
Maximum rating = 5
I would like to buy a car but have not heard back from
I would like to buy a car but have not heard back from anyone in days.
Dealer Response
Dave, I'm sorry for the lack of follow-up on our end. We aim to provide accommodating service, and it would be our pleasure to assist with your next purchase. Please reach out directly when you can. Thank you, Jermaine Johnson - Sales Manager - 3109748180
Maximum rating = 5
Buy and service all my vehicles with South Bay Genesis
Buy and service all my vehicles with South Bay Genesis and South Bay Hyundai. Cedric and his sales and service teams are top notch, highly recommend.
Dealer Response
Ben, it's great to know that you've had such positive experiences with Cedric and our teams at Genesis of South Bay and South Bay Hyundai. We appreciate your recommendation!
Maximum rating = 5
We offer a vast array of vehicles, no-stress auto financing and exceptional car service and repairs. That way, you can take care of your many automotive needs all under one roof! It's only part of our job to highlight the best aspects of our new model lineup. The other part is ensuring that you enjoy a budget-friendly price on the car of your choice. That's why we provide the assistance of our Auto Finance Center to craft a lease or loan solution that fits neatly into your budget. With any luck, you'll be hitting the open road in your new car today!
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