Genesis Santa Monica

I purchased a 2023 Elantra from them. Purchase was fine. Despite thr fact that they claimed 130 point check the rear camera wasn’t working. Brought it back and it took nearly 2 weeks to fix it. They lost the car and took hours to find it. Treated me horribly. Also car just had one key. Promised another bit of course never delivered. Shocking how Genesis allowes this type of device in Santa Monica

Worst car buying and service experience in my life. Car broke down two days later. They lost the car. Didn’t repair. They don’t answer the phone Avoid at all costs

I love my Genesis GV70 EV, but the service department at Santa Monica Genesis is wildly inconsistent in quality and customer service. It is a nightmare trying to call them. Most of the calls go unanswered. Sometimes it connects to where you can leave voicemail, sometimes it disconnects. I left repeated voicemails and they were never returned. Eventually I spoke with someone who told me that “Walter” would call me back. When Walter did not call, I called them again. The person I spoke with told me there is no Walter who works there. They told me the next service appointment wasn’t for nearly 2 weeks. They told me there were no loaners available. Not surprisingly, the much advertised “concierge” service (pick-up your car; drop-off your car), is NEVER AVAILABLE even though it is a part of what I pay for in my lease. Having said all of that negative stuff, I eventually received excellent help from Victor and from Gaston. Both went above and beyond to make my service experience very good. I rate both Victor and Gaston 5 stars plus. Everyone else I rate zero stars. I wonder if anyone in management at the dealership has ever called to try to schedule service like a normal person would—not as a manager. I think they would be appalled at how bad the customer service is. Such a shame since the car is terrific. Sadly, when I picked up my car, it had scratches in the body that were not there when I brought the car in to the dealership. Their video (from when I brought in the car) confirmed the scratches were not there when I brought in the vehicle. So far I am still waiting to hear what they will do about it.