2450 Santa Monica Blvd.
Santa Monica, CA 90404

Get Directions

Sales: 424-231-5322

Used Cars: 424-501-3810

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Genesis Santa Monica

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

156 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

TLDR: Jake led us on for the better part of a week,

Reviewed by Kyle M from Los Angeles, CAJune 15, 2024

TLDR: Jake led us on for the better part of a week, assuring us over and over again that the deal that I requested would be possible and then his finance team failed to even offer us the nationally advertised incentive on the vehicle. We wasted a babysitting night to go in and get the vehicle since they refused to do any pre-negotiating and would only do that in person. Don’t deal with them, use a trusted broker such as Omega Auto Group (who we used) or go to a Genesis dealership that actually wants to earn your business instead of one that tries to rip you off. Dealership experiences are typically expected to be slightly painful, I’ve never had such an unpleasant experience as my wife and I did with Genesis of Santa Monica. We went in the week leading up to the Memorial Day weekend to look at the Electrified GV70. Our primary experience was with the salesperson, Jake. We liked the car and inquired about pricing, and were told to look at the national incentive which we were already familiar with. That night I went home and did some price shopping, and I texted Jake the following day letting him know about the deal we were looking for which was slightly better than the advertised national incentive, but nothing crazy and they would still have made a decent profit on the vehicle. We were told that he took it to his finance manager, and we never got a yes or a no on our request. Jake advised us to wait until later in the week to get their special Memorial Day Weekend pricing, so instead of shopping around to other dealerships I unfortunately trusted Jake at his word that he would get us the best deal and we went in on Saturday evening of Memorial Day weekend. Jake knew that we have a 4 month old son since we brought him for the initial test drive, so he knew that our time was at a premium. Leading up to us coming back in, Jake was texting and calling me daily, touting their sales volume and how they’re incentivized to retain local customers (and penalized if we purchase a Genesis elsewhere) and that they won’t lose our business over pricing. When we came in on Saturday evening, that statement couldn’t have been further from the truth. After a quick test drive we asked to see the numbers and I reminded Jake about the pricing we were expecting to see. They came back and their first offer was worse than the nationally advertised incentive, which was insulting but nowhere near as insulting as when I found out they were trying to charge us for extra paint and glass protection that hadn’t even been applied to the vehicle yet since it was so new on the lot. Even after removing that, they still weren’t at the nationally advertised incentive pricing, so we got up and left. Jake told us that they get dinged if we purchase a Genesis from another dealership, and unfortunately for him and his team, that is precisely what we did. Whatever you do, do NOT purchase a vehicle from Genesis of Santa Monica.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Service department attempts to be conscientious but

Reviewed by Bonnie SandersJune 14, 2024

Service department attempts to be conscientious but communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about communication with every follow up after service. Communication HAS NOT improved.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

awful experience with the service department, after

Reviewed by johnlevy42May 22, 2024

awful experience with the service department, after "service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number no response additionally, one of the fobs stopped working, frustrated I drove to t the dealer, finally after waiting for an hour the service person had a dismissive attitude told me ignore the service message and told me to come back in SIX weeks because they were busy and short of staff. so now I don't know if I should be driving the car and still have only one key working, not the response I'd expect from a so-called luxury brand especially compared with my Jaguar and Cadillac service departments

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Genesis Santa Monica

We are excited to add Genesis Santa Monica as the 13th dealership to the LAcarGUY family and we look forward to introducing this new luxury brand to Santa Monica. The LAcarGUY family of dealerships has been a Los Angeles fixture since "Sully" Sullivan opened his first dealership in 1974. Genesis Santa Monica is our 6th dealership in Santa Monica, a community we have served for over 45 years. Community involvement and sustainability have always been a LAcarGUY priority. As one of the top hybrid/EV dealers in the world, we are committed to a greener future in an environmentally challenged industry.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top