Genesis of Stevens Creek

My previous cars have been from brands such as Mercedes-Benz, Toyota, and Volkswagen, and I had high hopes for this new purchase. Unfortunately, my experience with Genesis has been far from satisfactory. Here are the main issues I have encountered: Poor Service Quality: When I contacted the service department due to shaking and an illuminated engine light (despite having serviced it two months prior), I was told I would have to wait another 2-3 months for an appointment. Given that the car felt like it might stop at any moment, this was extremely concerning. Although I was able to secure an earlier appointment by sheer luck, the service team’s initial response was unacceptable, especially since I rely on my vehicle to transport my children to their activities. Lack of Rental Vehicles: When I dropped off my car, my advisor informed me that it would take a couple of days. I was shocked to learn that no rental cars were available, and they didn't even tell me the estimated time in advance, leaving me without a means of transportation. The service representative could not provide any information on the timeline for the diagnostics or repairs, and I received no other updates despite reaching out. Just "no updates" text from the advisor. This level of service is far below what I have experienced with other car brands. Confusing Warranty Information: There seems to be a significant lack of communication and training regarding warranty information. One representative told me, my warranty had expired, while another confirmed that it was still valid. This inconsistency is frustrating and undermines my trust in the service department. Inadequate Waiting Area: The dealership/service department lacks a proper waiting area for customers. This is highly inconvenient and not reflective of the standard of service I expect from a premium brand.

The guys in the shop are professional, familiar with the cars, Juan took me to a great test drive for a genesis G70. Recommand this place.

Had a great experience at Stevens Creek Genesis in getting my wife a new GV80 SUV. Can’t say enough about the quality of the staff and special shout out to Israel, David & Lou that helped me directly to make this purchase a smooth and wonderful experience. My wife loves the car…