Norm Reeves Genesis of Irvine

My experience with this dealership has been nothing short of frustrating. From the lack of transparency about the car's condition to the mishandling of the Title paperwork, they have failed at every step. Despite repeatedly requesting clear HD photos of the vehicle, they sent low-quality images that didn’t reveal key issues. Upon delivery, I discovered paint chips, a misaligned bumper with a visible gap, and a chipped windshield — none of which were disclosed. The dealership, particularly Julian and Kyle, repeatedly failed to provide clear information about the Title. They claimed the Title would be shipped alongside the car with a tracking number, but it never arrived. After several follow-ups, I learned that the bank received an electronic copy instead of the promised hard copy, revealing just how disorganized this dealership is. To add to the disappointment, the car shipping company — which charged $1,200 just to transport the vehicle — managed to capture clear HD photos better than a dealership trying to sell a high-value car. That’s simply unacceptable and speaks volumes about their lack of professionalism. To make matters worse, their solution for the paint issues was to offer me a $30 touch-up paint bottle — an insult considering the undisclosed damage. Rather than taking responsibility, they tried to justify it by saying “used cars come with imperfections,” while subtly reminding me that California laws prevent car returns after purchase. This dealership’s shady practices and lack of accountability make it clear they prioritize sales over customer satisfaction. I strongly advise others to take their business elsewhere — I certainly will be filing a complaint with the BBB.

I had worse repair experience with their service department twice. no loaner , lack of experience, lack of communication, lack of management and lack of knowledge. Both times after leaving my car for a week without telling you about the situation, both times they said that they couldn’t diagnose it ! Basically your car is sitting there without supervision. You purchase Genesis with a great warranty and service but they can’t provide it for you.

I had the pleasure of working with Shawn Holmes at Genesis Irvine , and I can confidently say he went above and beyond to help me. He truly poured his heart into everything he did, showing not just exceptional professionalism but also genuine care and dedication. It’s rare to find someone who combines skill and kindness so effortlessly. I’m incredibly grateful for his support