Thunder Basin Ford, Llc

Bought a new Maverick this past week. Nice, easy purchase with no pressures and no issues. This is the second new vehicle purchase we've made at Thunder Basin. Both of the order, sales and deliveries went smooth and easy, with no surprises. I have had my other Fords serviced here and had no difficulties whatsoever. Parts department has been great for the things I have ordered through them for my othe vehicles.

Made an appointment for 7 am to have recall work done. Told us it would take no more than an hour. Perfect, as we were going out of town that morning. 10 am still hadn't heard from them so we called and we're told they got busy but it would be done by noon. Showed up at noon and was told it was on the lift and would be just a few more minutes. Said that's strange because I parked next to it in the parking lot. Turns out it was never even started. Told them I was taking it with me and the lack of candor and communication was unacceptable. Got no explanation even after an email follow up from me asking what happened.

The service provide by Thunder Basin Ford was exceptional from the order process all the way through the delivery process, I give them the highest rating from sales to service.