2200 Westland Road
Cheyenne, WY 82001

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Reviews of Ken Garff Ford Cheyenne

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A few years of bad experiences on a 2014 F-350.

Reviewed by Ed from Cheyenne WYSeptember 21, 2024

A few years of bad experiences on a 2014 F-350. I could write a book. In shop for warranty replacement of DEF temp sensor. They did the work so I was told. Left the shop and check engine light is on within a half day. Back to the shop. $1,300 for a new DEF pump, and a week later got the truck back. The truck has been driven 2200 miles since, and check engine message again. Back to the shop for diagnostic. $365.70 for the diagnostic. The service recommendation is to replace DEF pump for $1,888. Low use truck so the pump is out of warranty on time elapsed. Additional service recommended is upper oil pan gasket and rear main seal that are leaking oil. They replaced both 10,000 miles ago under warranty. Estimate is $3,768. I think I need to find a shop competent to repair a 6.7 Ford diesel truck.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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