Klein Ford

Don't waste your time with this place! Incompetent salesmen who waste your time playing games. I was looking to purchase a new truck last week, and was in talks over the phone & email with a salesperson to drive to their location to test drive and (potentially) buy a truck. Sales guy sends me an email a day later with 4 additional trucks that says "I wanted to let you know that we have just lowered our prices to quickly move our current inventory and make room for new arrivals!" -I respond and say I'm interested in coming in to see one of those trucks as well, since it has been heavily discounted on their own website. I'm talking to the salesman all morning last week asking about its history since it's branded a buyback/lemon by Ford and I finally call the guy that afternoon to tell him I'm on my way in to make the 3 hour drive. He replies "we sold that truck on Friday." I asked him why he failed to mention that over the phone that same morning, and why he sent me an email the day before advertising that truck in the first place, when it had sold 4 days prior. He made no apology, and blamed me for asking him service history questions about too many trucks (which at the time was 2...). Frustrated with a salesman who apparently can't communicate, doesn't know what their own inventory is, and cannot differentiate between 2 different trucks, I called back asking for a service manager. They connect me to a guy named Jake, and I attempt to fill him in on the situation and also wanted to ask him to verify that the other truck I wanted to view in fact existed on their lot and wasn't sold either. Jake starts shouting over me saying he doesn't want to hear anything further about my issues with the other salesman, oh, and Suprise! -that truck that had apparently been sold wasn't sold, it was still on the lot. He tells me it's not their fault that an "auto email" got sent out. He claims the auto email posted a discounted sale price that was in error and proceeded to treat me like I was an idiot for BELIEVING THEIR POSTED PRICE. Must be nice to be able to just blame technology and not take accountability for errors on your own website. And talking down to/patronizing customers who want to give you $75K for a truck, that's a real great idea Jake! I don't think Jake is "playing with a full deck" as the saying goes - I've never been treated so poorly by a salesperson, he tried ending our convo by repeatedly screaming "what do you want?!" Straight-up unhinged.

Once again Jason and the service team go above and beyond to take care of me. These little things are why I keep coming back to purchase my vehicle and get all my service work done. Thank you much appreciated.

Klein Ford has been the best dealership I have ever worked with, from the salesman to the service department. The service they offer for pick up and delivery is the best. I can't say enough about the customer service I received. I would recommend this dealership to everyone. Thank you Klein Ford!