Stevens Point Auto Center

Good experience overall, Serena our saleslady was very helpful and down to earth. Only problem was, they must of been having computer problems as it took forever to figure out all the paperwork. We had an appointment at 1:00 pm and didn't leave with our new Ford Escape until 6:00 pm.

If I could give negative stars I would. My experience has been nothing but pure chaos. DO NOT take your vehicle here for FORD SERVICE. Unless you want to get your vehicle back with a shot battery and then get harassed and accused of nonsense for not returning a phone call with in 4 hours. Which you will hear in the voicemail that was left. I took my vehicle here because I have been having a reoccuring issue with my vehicle that was covered by warranty. Kelly who doesn't even work for the Ford brand was able to pull some strings to get my a loaner. Which I am happy he did considering it sat there for roughly 5 weeks. Same issue was still happening they diagnosed it which ford denied any further help. But I then had to pay the labor to figure out why it was still happening. At this point it is what it is so I paid the 188 dollars. When I went to pick up my car they had to jump it because I am assuming the lights were left on. They jumped it and I headed home the advisor said I should be fine. My car hasn't started since I have to pay for a new battery now it isn't holding a charge which I never had an issue with before this. When I picked up my car I drove the rental there I work normal 8-4 hours everyone was heading out for the day. I had to leave the rental at the collision center as there was damage done by me. By the time I got over to the collision center was closed. As a decent human would do I went to the key drop off box, I filled out the envelope and left my information so they could contact me on Monday for my insurance information. As expected I was called by Stevens Point Auto Center on Monday and answered all the questions I was asked. I didn't hear from them again for two days which I was called two times in the same day one time at 9:34am and 1:14pm. I had a second at work to look through my phone to hear this voicemail. As soon as hearing the message I call back and was greeted with rude accusations. I wish I would have recorded the conversation I had with Mark on the phone but I was not expecting to be disrepected and being called a little girl and need to act like an adult. I also have a voicemail of that. DON'T USE THERE SERVICE DEPARTMENT!!!!!!!

I found the exact car I was looking for at a very reasonable price. Every person I worked with at Stevens Point Auto Center was wonderful and helpful. The car is in great condition and very clean. And--they delivered it to my door 100 miles away. I am very satisfied with the service I received.