3355 Jackson Street
Oshkosh, WI 54901
Sales: 888-766-8559
Used Cars: 888-524-2076
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | Closed |
See all dealerships near Oshkosh, WI that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Have had my truck in for repair 3- Times in the last 7
Have had my truck in for repair 3- Times in the last 7 months. Work was done under my warranty plan. It seems that the under skid plate cover was removed . When I asked about it was told that it was just cheep fiber and a bad factory design. All I know is that it is part of the FX package. Cost is like. $ 400 Was told it's just a mistory. Guess I'll be looking for a new dealership for my next, service & new car purchase. And to tell anyone I know to shop anywhere but Burstrom !
Maximum rating = 5
Warrantee issue
Had a warrantee issue with my car. Talked to Jeff and he was quick and fair to resolve the issue. Nice doing business with a reputable individual!
Maximum rating = 5
SHADY BUSINESS PRACTICES!!!!!
Drove Almost four hours to finally purchase a car that we have been considering for nearly a month before pulling the trigger at this dealership. I show up, look around the car and find water underneath the spare wheel well along with a SUBSTANTIAL amount of mold growing all over it. After bringing it up to their attention they QUICKLY take in the car to inspect it and figure out where the leak was. I leave while they do the inspection to have Lunch and wait around in the area. Zach and Jeff who were helping us through it called my husband a couple of hours later to tell him they were still trying to figure out where the water came from and that it wouldn’t be done before the end of the day. I drive four hours back home without the car expecting them to call me back as soon as it was fixed so i can purchase it to then find out they sold it to someone else 24 HOURS after i was there. If this isn’t Shady business I don’t know what is. I can only assume these people cleaned the water and mold and quickly sold it to the next person without disclosing what was found. TERRIBLE CUSTOMER SERVICE. IF YOU PURCHASE A BLACK 2019 FORD FLEX WITH 26,044 MILES ON IT ON MAY 4th OF 2021 FROM BERGSTROM LOCATED ON 3355 JACKSON STREET IN OSHKOSH WISCONSIN YOU MAY WANT TO LOOK INTO THIS!!!!
Dealer Response
Hi Gisela. Thanks for reaching out and thanks for the feedback. There is more to the story. We have a proud team who does things the right way. We have 100s of great guests and experiences every week. In this particular case, the vehicle in question required additional service to repair a water leak. We offered you the right to reserve the vehicle by making a deposit. You declined. The vehicle has been repaired (new seal around roof rail), no mold was discovered, and it has since sold to another guest. While it's unfortunate this situation didn't work out, we appreciate the opportunity.
Maximum rating = 5
At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.
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