Lake Ford

I don't know why I would go anyplace else besides Lake Ford. I have bought 2 new vehicles from them and had great experiences. I have had both these vehicles serviced from them and again nothing less than exceptional customer service and work.

I recently serviced my Car Mazda CX5 as your Lake Ford. Please see my feedback below. I wanted to share the reasons for my early service and the concerns I have following the recent visit: Reason for Early Service I scheduled the service earlier than usual because I will be out of the country for two months and wanted to ensure everything was checked beforehand. Brake Pads and Tires My vehicle advisor strongly recommended replacing brake pads and tires immediately, whereas my previous advisor in August indicated they could last another year—until August 2026. When I mentioned I needed a few more months, the advisor responded sarcastically, which was disappointing. Driving Experience After Service I do not notice any improvement in driving conditions after the service. Typically, the car feels smoother and less noisy, but this time it seems the maintenance was not properly done. Also my odometer still shows 800 miles to service. I assume this was not reset. Windshield Wipers When I signed the maintenance mileage contract, I was told windshield wipers would be replaced annually. However, when I asked during this visit, I was informed this is not covered. Costs and Promises I paid $838 for maintenance mileage, $2,638 for the vehicle service contract, and additional charges for the Prema Plate. During the sales process, I was promised quality service and annual wiper replacement. Currently, I am neither receiving the expected service nor the promised replacements. (I understand brake pads and tires are not covered.) Car Wash My car was not washed or cleaned, even though I was told this is complimentary. When I asked, the advisor said it was too cold to wash the car. I have never heard this reason from other dealers. Furthermore, why was the car wash included on the invoice if it was not completed? Isn't this cheating your customer who has trusted your team? Overall highly disappointed with your service this time. I'm not available in the country starting today, so please email for any questions.

Anthony was great! Made the process simple and smooth. Generally getting a new car can be exhausting and takes a long time but he made it quick and easy couldn't have asked for a better individual! Highly recommend!