Northtown Ford Inc

Last year, my Maverick Hybrid kept going into “sleep mode” when parked stating that the battery was being preserved. I took it to Northtown, they tested the battery found it defective and had to order one. They replaced it shortly after that visit. Fast forward to today, I had the same issue occurring. I took it to Lupient Ford this time. Lupient discovered Northtown had installed the wrong battery into my truck. They drove my truck back to Northtown where Northtown then swapped the wrong battery for the correct one. Also, the back of the rear seat would just pull down. I asked the service adviser if this was the way it was supposed to be, he said yes and assured me the passenger seat belts were secure even with the back as it was. A friend of mine just purchased a new Maverick and his latched perfectly. I asked Lupient to also check that and they found that the back needs to be pushed back hard to latch. Now the back is secure and if I pull the latch release it works fine. I would not return to Northtown Ford for service again, as they obviously don’t know how to properly repair a Maverick Hybrid.

Quick fast and easy, response time was unbelievable. So happy with our new vehicle. Definitely will recommend Northtown to anyone interested in purchasing a vehicle.

Good Dealership, good people and easy to work with. Very satisfied with both sales and service.