5422 Wayne Terrace
Madison, WI 53718

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Sales: 608-888-8587

Used Cars: 608-888-8590

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Metro Ford of Madison

Overall Rating:

3.2 (out of 5)

84% recommend this dealer

248 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I recently took my 2013 Chevrolet Malibu for an oil

Reviewed by susandotskiJuly 26, 2025

I recently took my 2013 Chevrolet Malibu for an oil change. The service I received was great except for one of the Porters. I was trying to have a conversation with the service writer, and the Porter, Robert, kept poking his nose into the conversation so I had a harder time understanding the Service Writer. And this is not the first time that Robert was interfering with myself and the Service Writer. I had to have a new battery installed in my car and I was offered a ride home, but since my husband also works there as a Porter, he just let me take his truck home. I wish that they would do something about Robert though. He was very annoying.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Don't believe they know what they're doing.

Reviewed by claytonwilliams056February 16, 2025

Don't believe they know what they're doing. Not customer focused. No communication. I won't be back. After we turned down the extended warranty, they couldn't get rid of us fast enough.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Michael was very knowledgeable and professional with the

Reviewed by Jen from Sun Prairie, WINovember 28, 2024

Michael was very knowledgeable and professional with the purchase of my new car! Thanks for all the help through the process.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Metro Ford of Madison

Welcome to Metro Ford! Located in Madison WI Metro Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Metro Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

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