W 2542 Interchange North
Lake Geneva, WI 53147

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Sales: 262-729-8098

Used Cars: 262-581-4133

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Ford of Lake Geneva

Overall Rating:

3 (out of 5)

85% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Advertising a car that had been sold for weeks.

Reviewed by nirakcorpFebruary 21, 2024

Advertising a car that had been sold for weeks. Then pushing new trucks. I was not looking for a new truck

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

I’m sorry you feel that way. It’s never been our intention to play car dealer games with sold inventory. Unfortunately, some things do fall In between the cracks and we apologize for that mistake. If I could take a leap I believe the market is very low on affordable used trucks and that was our only truck. I’m hoping and believing that our staff just showed you the new one as an option. If you would like to discuss further please give us a call. Thank you for your review.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor salesmenship

Reviewed by Unhappy customer from Kenosha wiSeptember 03, 2023

Tried to buy a used car and get along. He said everything was good then suddenly he would never contact me. Just ignored me. Call many times do you just suckering you into going out there very bad place to go

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

We Love Our Customers

Reviewed by Jan B. from Wauwatosa, WIMay 29, 2023

I found a used Honda Fit online at Ford of Lake Geneva.I called the dealership for details and salesman, Cole Kucirek, answered. Cole was knowledgeable and courteous. Based on what customer service has become I was surprised how much attention Cole gave my call. This point was reinforced when I called again the next day, Cole’s day off. The salesman who answered gave the impression he wasn’t interested in my call or finding the answers to my questions. I mentioned I had an appointment to test drive the car on Saturday and asked by any chance would it be possible to come in fifteen minutes before the dealership opened. He repeatedly said the dealership opened at 9 on Saturday and there were no exceptions. Unfortunately I had to change the test drive to Monday. When I contacted Cole he was totally fine with the new time and assured me it wasn’t a problem.I test drove the Fit with my son-in-law, an auto mechanic with many years of experience and multiple Honda training certificates. His only concern was the feel of the tires, which felt bumpy and soft. Back at the dealership he confirmed the tires were eight years old. He showed Cole the sidewalls were damaged and the tires had numerous cracks. Cole said he would have someone look at them as “ we don’t want our customers to have to buy new tires after they buy a car.” We met with a woman from finance to discuss the cost and fees. I asked if there would be a discount as I intended to pay cash rather than finance. She replied curtly there was no difference in price between financing and cash. She added they had dropped the price by $200 just last week. My son-in-law mentioned the tires didn’t feel right during the test drive.She replied “ every tire feels different” and said something like he might not be used to the feel of a smaller tire. She did not offer to check the tires, to rotate the tires or even attempt to sell me new tires. After this conversation I seriously considered leaving the dealership. I left a deposit to hold the car and returned a few days later to make the purchase. I shared with Cole my disappointment with the finance conversation and commented that many of her replies bordered on rude. I next met with a different finance manager who had overheard my comments. She apologized for my experience and added the woman was a new hire. I was told the car had been cleaned. No mention of anyone checking the tires. After I purchased the car I started the 45 minute drive home. A few miles later I noticed the gas gauge had three bars but couldn’t tell how much that was as there are no ¼, ½ or ¾ markings on the gauge. Soon it dropped to 2 bars and the low fuel light came on. I took the next freeway exit and found a gas station. I noted at the pump the car had held a little more than 2 gallons when I left the dealership. Why did I only identify Cole? The Dedicated Team Page on their website doesn’t list him yet.I also want to recognize a young man who is on track to become a great salesman.In the center of the lobby there is a sign describing how they love their customers. The key chains they provided say the same thing. Would I have received better service if I had purchased a new Ford?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Ford of Lake Geneva

Since 1996 WE HAVE BEEN a LOCALLY OWNED FAMILY-RUN DEALERSHIP LOCATED IN LAKE GENEVA WI WE OFFER Simplified Market-based PRICES ON ALL MAKES AND MODELS! ask about our NEW VEHICLE PRICE MATCH POLICY. Check out our reviews online! We love our Customers and they love us too! CALL CHUCK TODAY TO SET UP A TIME COME IN!!

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