Kunes Ford of Delavan

I brought my F150 in for an oil change on 10/5/24 Jessica in the service department was awsome! She made sure our visit went as smooth as possible! She is very professional and curtious and knows her job well.

Would give them 0 stars if I could. They sent me numbers and payment options and then after that I had sent in my credit application. Next day I was informed that ford had changed rules 2 months ago and that the salesman Evan did not know. Then when I spoke with Derek the sales manager he told me they can do it at a lower interest, so I waited till next day and it was the same story over again. Pretty much they have all my credit info and wasted days of my time telling me they have special interest rates and then try to get me into 6%. These guys are national kings of false advertisement!

I was contacted by kunes through text after applying for credit somewhere else. They assured me they could get me financed with my current credit score and no money down so long as I chose any vehicle under 20k. After browsing their inventory I found a truck for under 18k that I liked a lot. I asked if they could transfer the truck and provided the stock number and a screenshot of it and was texted back they would transfer it to the dealer closer to my house. This was three days before my schedule appointment. On sat I went to the close dealership and was not surprised the truck was not on the lot. I was surprised the reason they gave me was because it had 167k miles and the banks wouldn't finance it. As I explored other options I texted kunes Delvin and asked if the truck was there and still available. I was told yes it was and that it didn't matter about the miles, they would get me financed with $0 down and no co signer for the truck I wanted and told me to LEAVE THE DEALERSHIP I was currently at and they would have everything waiting for me to just test drive and sign. I told them I would only make the 45 min drive north from the already Hour drive north I made if the financing was ready for me to sign. ALVARO said " we will have financing for you on this truck." Made the drive. Test drove the truck, loved it. Filled out yet another credit app, was told to set up insurance for the Truck so I could drive it home. ALVARO came back and said the bank wouldn't finance the truck because it has too many miles, but they would offer me other options if I wanted. I said I told him over the phone I wouldn't go there unless they would finance me for no money down for that specific truck and he told me to "LEAVE THE DEALERSHIP I was at because Delvin is the Kunes hub and they have access to banks that would definitely finance me on the truck." His response was he was sorry that he was so busy when he called me. DUDE! Own up! You lied. Your "Faith based" dealership is full of liars and con men. The biggest problem with Kunes after wasting a whole Saturday at 2 locations isnt the salesman its the internet team that promises you whatever you want to get you in the door. I felt bad for the Salesman in Woodstock. He did his job trying to find something comparable to what I wanted. Even the finance department worked hard trying to find options there, but Alvaro Agular in Delvin straight up lied to me. I will not be using Kunes for me or my daughter who will be driving in 3 years. Mt mother who drove me to the dealership because I was expecting to ne driving home my new truck was also interested in purchasing soon. So nice job, you lost 3 potential customers with one lie.