666 W Ryan St
Brillion, WI 54110

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Sales: 920-756-2115

Used Cars: 920-756-2115

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 1:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Horn Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I bought a used 2013 F150 from Horn a few years ago.

Reviewed by Brian Witt from Brillion, WIDecember 22, 2023

I bought a used 2013 F150 from Horn a few years ago. I recently had it in for a leaky rear window, which I thought was a result of some work they had done the year before. It turns out it was from a dent in the truck roof I didn't even know was there. The service guys got me in quickly and got the job done quickly and the best part was that I was not charged for the work! Mack and the rest of the service guys are great, down-to-earth people that I like working with whenever I go in. I will continue to do business with Horn because of this experience and all the others.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service guesses and changes parts at your cost.

Reviewed by Jim from Brillion,WiNovember 29, 2019

After multiple trips to there shop for the same problem, the service dept. just keeps guessing and changing parts at your expense. They keep charging you diagnostic labor to get you to change this part and that part only to find out they misdiagnosed it to begin with , but they keep charging you the labor to diagnose it again and again. Terrible way to treat good paying customers. I will never return ! Nor would I ever recommend this service dept. to anyone who I know.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

On October 10, 2019, Mr. Jim Gast asked our service department to install in bank 1, an oxygen sensor, which he had purchased at a local auto parts store. The auto parts store had run a computer diagnosis of the problem for him. When asked if he would like us to confirm the diagnosis, he said no and to just install the part. We installed the part and cleared the codes. After the warning light came on again, Mr. Gast went back to the local auto parts store, had them run another computer diagnosis They came up with the same readings. He returned to our service department on October 25, with a new oxygen sensor, and asked us to install it in bank 1. At that point, our service advisor again suggested that he let us confirm the diagnosis, as there are many factors that can lead to a false reading. He denied and told us to just install his part. We did. On November 12, 2019, after the light came on yet again, Mr. Gast came in and this time, let us diagnosis the problem. It was determined by our technician that the computer readings were false readings due to the fact that the manifold was leaking and had broken bolts/studs. This would need to be fixed before anymore diagnosis could be completed. We were given approval to do those repairs. We did. Then, when the warning light came on, it was determined that the bank 2 oxygen sensor was bad and the problem was corrected. To summarize, Mr. Gast twice took his vehicle to someone else for diagnosis and parts. Twice. He came to Horn Ford only to have his part installed. We only did what Mr. Gast, despite our recommendations, would allow us to do. I do not see how this can be a reflection on us. Especially since we repeatedly suggested he let our service department diagnose the problem. When we were allowed to diagnose the problem, the vehicle was repaired.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Easy To Deal With!

Reviewed by LoriNovember 19, 2019

Bought a new F150 from Horn Ford this October. Very friendly. There was no pressure, and with all the technology on vehicles today, my salesmen (Kurt), was able to answer all my questions and teach me how to use all the features. I went to two other dealerships, and the difference is just unbelievable. Horn Ford is the best!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Horn Ford

Serving our customers for over 107 years one could say that Horn Ford Inc has stood the test of time. At Horn Ford we appreciate our customers and their patronage. We honor them with personal attention and service working under the philosophy of honesty and integrity. We also treat them to free oil for life on all cars and trucks sold*. Our customers enjoy a friendly low-key no-hassle atmosphere. And finally thanks to our competitive spirit they get a great deal!

*diesels excluded

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