3315 Charleston Road
Ripley, WV 25271

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Sales: 304-441-6076

Used Cars: 304-441-6076

Reviews of Dutch Miller Ford of Ripley

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Was supposed to drive there to buy a truck.

Reviewed by John Doe from Edmond, WVJanuary 27, 2024

Was supposed to drive there to buy a truck.. tried getting the final price we agreed on on paper but they stopped responding.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Overall satisfactory purchase

Reviewed by Sadie from Mocksville, NCDecember 10, 2022

Dylan Osborne was my salesperson. He was quick to reply to my vehicle inquiry. Once we moved forward, I was mostly happy with my service. I misunderstood and thought LoJack and warranty was included in the price as I was not given any price until I saw paperwork. They did come down on delivery price and overall, I am very happy with the Expedition we purchased. One issue I did have was it came with a smoke smell which was not disclosed and I am very sensitive to that. They did purchase an ozone generator which removed the smell and thus far I am very satisfied.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad business

Reviewed by William from Gulf breeze, FLMarch 29, 2022

I reached to inquire about a vehicle that had been listed for sale for a couple of months. Connected easily with a sales rep and talked about being an out of state buyer, no concerns but was kicked to a finance manager when I asked for an out the door price. They had to wait for “the girls in the office” to run the numbers and was told it might be a few hours. I heard back the next day from the sales rep that they were still working on an OTD price. Then got a message that the “market had shifted” and the GM increased the sales price by over $4,000 - which still was not an out the door price. Bad business and cannot recommend.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

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