Astorg Ford Lincoln

After purchasing my 3rd vehicle from astorgs, I assumed I was in good hands and could trust the vehicle I purchased and the service center if something happened to go wrong. I was incorrect on both assumptions. Immediately after purchase, it began making a constant noise, when I contacted them for service I was treated as an inconvienence and my concern was dismissed entirely. In the meantime, they did locate a different issue they wanted to charge me over $500 for... I asked a lady working the desk to drive it to observe the sound since the service manager couldnt. She immediately heard and described it to him as well and was taken back when he dismissed her observations as well. After feeling like a burden and like I made a HUGE mistake buying another car from them, the noise continued and now leading to larger vehicle issues...all stemming from an imaginary noise that I reported within a month of the purchase. I paid an overpriced amount for a vehicle I assumed I could trust and therefore the price was worth it. Now I feel dumb and severely taken advantage of.....

Look at service ratings before you buy here. Brought truck in to have catalytic converter installed as mine had been stolen. They couldn’t get one in they were out of stock. They charged me 176.44 said the charge was for them to look at it

Poorest service dept I’ve ever been to. Brought vehicle in for catalytic converter waited 4 days and they were unable to locate one so came in to pick it up to take it somewhere else and they charged me 176 dollars just to look at it. Don’t wast your time and money here