500 Ford Fairlane Corridor G US-119
Chapmanville, WV 25508
Sales Department
| Sun | 1:00pm – 5:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:30pm |
| Tue | 8:00am – 5:30pm |
| Wed | 8:00am – 5:30pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 5:30pm |
| Sat | Closed |
See all dealerships near Chapmanville, WV that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Ford won’t pay!!!!!!!
The service department sucks. The excuse I got was Ford volt pay so we’re not diagnosing the problem under warranty. They refuse to do a recall, without a problem because Ford wouldn’t pay for that so they say. Service department is horrible. Wouldn’t even diagnosed the problem for me after driving an hour one way. Call the odor and they said they didn’t get any complaints but once reading these reviews looks like their service department gets all the complaints. They have lost a customer wouldn’t go back if they were giving them away once again, the worst service on the planet because they didn’t give any service. Austin is sucks. Brett is even worse with the same excuse Ford won’t pay for warranty work.
Dealer Response
Hi Timothy, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (304) 855-8300 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Maximum rating = 5
Thornhill Ford will not honor warranty
My son bought a f150, shifting in reverse sounds like a horse kicking under the truck. They say they can’t find nothing wrong. This is after an employee from service dept. even looked at the Mike guy and said,”That’s not right”. Embarrassing to be in public and everyone look at his truck and say “What in the world was that?” The truck is still under warranty.
Dealer Response
Hi William, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (304) 855-8300 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Maximum rating = 5
Great Experience
The salesperson and financial guy we dealt with were great. We ended up buying a 2018 Ram from them. They were not a bit pushy like other car lots can be. We are very satisfied with the outcome and with how we were treated after we drove an hour and a half just to look at the truck we bought
Maximum rating = 5
Welcome to Thornhill Ford Lincoln! Located at 500 Ford Fairlane & U.S. 119 Chapmanville West Virginia Thornhill Ford Lincoln is proud to be a premier dealer of Ford and Lincoln automobiles throughout central and southern West Virginia eastern Kentucky and southeast Ohio.
Thornhill Ford Lincoln has experienced tremendous growth and looks forward to continuing to serve the automotive needs of our current and future customers. We value and appreciate the loyalty and confidence our customers have demonstrated through their automotive service and parts purchases. Thornhill Ford Lincoln will always strive to provide excellent customer service
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