180 West Hulbert Road
Shelton, WA 98584

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Sales: 888-886-3936

Used Cars: 888-886-4855

Hours Toggle

Sales Department

Sun 10:00am – 6:00am
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:30pm

Reviews of Bruce Titus Shelton Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Scheduled a test drive today, drove an hour and a half to

Reviewed by acdc163October 28, 2023

Scheduled a test drive today, drove an hour and a half to get there and found out it was sold ten minutes before I got there, will NEVER go there again!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Mixed results at BTAGafter

Reviewed by Subaru Buyer from Lacey WAFebruary 18, 2023

Pros -- The salesman was knowledgable and congenial. Car we requested was ready for inspection, test drive was informational and the pricing was fair. The car was exactly as advertised, and we are happy with our purchase. Cons -- The closing was very long (3 hours) and pressured with upselling products, services and confusing / inaccurate paperwork. We returned a day later to complete the cash purchase with a professional and experienced employee. One day later, the GM asked us to pay an additional $600 due to a "paperwork error." We declined. Note: We understood that BTAG may be under new ownership with several new staff.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 2

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

My salesman Randy did an excellent job in getting me into

Reviewed by SherriApril 04, 2022

My salesman Randy did an excellent job in getting me into a new Ford Maverick pickup truck. He answered all my questions and never was pushy on the sales end. Down to earth and real ! I should have this truck for years, but I would definitely recommend Gillis for a pleasant experience in buying a car or truck.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Bruce Titus Shelton Ford

Welcome to Shelton Ford, proudly part of the Bruce Titus Automotive Group, one of the largest and most respected dealer groups in the South Puget Sound. As one of seven esteemed dealerships, we specialize in offering a wide selection of new and pre-owned Ford vehicles, celebrated for their durability, performance, and innovation. Our dedicated team is committed to providing a seamless buying experience, from expert advice to after-sales support. Experience the unique bond at Shelton Ford, where we're not just a dealership but a vibrant community of Ford enthusiasts passionate about driving excellence. Visit us today and become part of our ever-growing family, where your satisfaction is our top priority.

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