Sound Ford

Wasted my time with a bait and switch. I'm surprised by the positive reviews both here and on other sites about Sound Ford. I have had the opportunity to work with great dealerships. This was not one of them and Sound Ford can join the list of disappointing dealerships that use old-school sales tactics. They gave a price proposal that included a $3k discount by phone. I also completed a trade-in form and got a KBB cash offer from Sound Ford. Upon arriving in person, I was very clear with what I was looking for to make the deal happen. Unfortunately, they changed the numbers drastically and did not honor the KBB cash offer they sent. Instead, they reduced it by over $4k. An hour of me repeating what I was looking for, the most they budged was $2k on the KBB cash offer, which was still $2k under market for trade-in value. As a side note, working with the sales rep Cece was great, and pricing is out of her control. This review is a reflection of her colleagues.

Been shopping for a 2024 Maverick for about a month online. Had some other contacts with Ford dealers in the region. The Sound Ford folks very quickly offered one with features I wanted and even got it below MSRP. Made an appointment, paid cash, drove away in about an hour and a half. Good customer service, very considerate folks. In my case, I paid cash, but they seemed well set up to discuss financing if needed and trade-ins. No last second changes, added fees, delivered what we all agreed on. Kinda what buyers want so they can figure out what they can get. Also compare this review to what Pierre Ford in Lynnwood offered (after they knew what I requested and would pay cash: $2000 above offered price if I didn't finance with a "preferred lender" and have a trade in. Plus, the cars they wanted to show had all kinds of stuff I didn't ask for. Give Sound Ford a try, they seem very straight forward if you want a car. Thanks.

I have two major issues with this car dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immediately reached out to someone at the dealership to express my concerns. After just one email exchange, they completely stopped responding. I had to escalate the issue by contacting Ford directly and opening a case with an agent, as this dealership has done absolutely nothing to help resolve the problem. Neglect During Warranty Period I purchased my car here and have always had my services done at this location. Each time, I was told my car was in great shape, with everything showing "green" on their inspections. About a year and a half ago, I started noticing issues with my car, including the engine shaking when stopped and jerking when placed in reverse. I repeatedly asked the service team to have a mechanic check the engine, but I was always told there was nothing wrong. Fast forward to after my drivetrain and engine warranty expired—suddenly, I received a note stating there were now multiple issues with my car. I find it very suspicious that these problems surfaced immediately after the warranty expired, despite me asking several times for them to investigate while it was still covered. Now, the dealership simply shrugs it off, saying it's no longer under warranty and not their responsibility. Save yourself the frustration and look for another dealership. This place does not prioritize customer care or accountability.