630 Wine Country Rd
Prosser, WA 99350

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Sales: 509-786-2155

Used Cars: 509-786-2155

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00am
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Tom Denchel Ford Country - Prosser

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

RUN FROM HERE

Reviewed by Wendy from Benton CitySeptember 20, 2023

Thee worst dealership I have ever encountered!! Run far away from this place. When you arrive they show you soo much love, once you buy and sign on dotted line, they treat you like they don't know you. Foul language is used on you and threats...please, think twice before buying a vehicle here. Biggest liars ever...There vehicles are all garbage anyway!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Lack of care after purchase

Reviewed by Kjerstin from WAFebruary 08, 2023

I called to see what could possibly be done for us because the engine of our vehicle we bought blew up. Obviously after 4 years, I’m aware there’s a lot of factors at play into an engine blowing. The Sales Manger is truly something else, he could not let me speak and kept interrupting me. Not once did he ever apologize for the inconvenience that this has caused, he only kept repeating “4 years…. 4 years….”. Literally customer 101 is to have compassion and understanding for your clients, which he lacked. When I called him out on it, he simply said “I just asked if you’d like to work out a deal”…. Needless to say, I will never purchase from there again. If you need a used car go to Archibald’s in Kennewick, I bought a Benz, I had buyers remorse and they were MORE the accommodating at trying to work a deal with me. I kept my car however I still receive “How are you” emails from my care salesman ALL the time, probably due to recession…. Even if it’s automated, people just want to feel understood and heard. GO TO ARCHIBALD’S for great service and a compassionate team!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Appear Not to Care!

Reviewed by No Follow-Up from Kennewick, WAOctober 05, 2022

Purchased a used car through this agency and requested information regarding if the cabin/air filters were changed, if the oil was changed, etc. All of these were through the contact us section of their website and once directly to the finance person. Received no reply whatsoever - this makes me believe that they are more interested in selling a car versus providing appropriate after-purchase follow-up

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Tom Denchel Ford Country - Prosser

Tom Denchel Ford Country Prosser in Prosser, WA, is proud to be an automotive leader in our area. Since opening our doors, Tom Denchel Ford Country Prosser has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

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