Port Orchard Ford

Everyone is so nice. The salesman Ty was great, knowledgeable, friendly, listened to our needs and wants. Arina in service is awesome. Thank you to the Titus team. Erin in F&I was so helpful. Made paperwork fun and easy to understand. Thank you again.

I visited Bruce Ford on December 31, 2025 to look at a used vehicle. While the staff initially appeared friendly, the interaction deteriorated quickly once pricing was discussed, and I ultimately walked away from the deal. As soon as I attempted to negotiate the vehicle price, the salesperson shut the conversation down entirely. There was no counteroffer, no discussion of market comparisons, and no attempt to engage in a reasonable negotiation. Instead, I was cut off and told—quite bluntly—to buy a vehicle elsewhere. I provided a legitimate comparable for the same make and model listed at $33,988 from Driveway and explained that I preferred to buy locally to avoid shipping fees. Rather than addressing that comparison, the salesperson responded in a scolding tone and questioned why I had come in at all. The exchange felt dismissive and unnecessarily confrontational. I was then told the dealership had already taken a $1,200 loss on the vehicle. This was confusing, as the listed price had been reduced only modestly ($500), and this alleged loss had never been mentioned in prior discussions. Regardless, it was presented as a reason to end negotiations rather than as part of a transparent pricing conversation. Negotiation is a normal and expected part of the used car buying process. What disappointed me most was not the inability to reach my target price, but the unwillingness to even have a professional discussion about it. Once negotiation was introduced, the tone shifted and the experience ended on a sour note. Buyers looking for flexibility or a collaborative sales process should be aware of this before visiting.

The two guys who came out were completely professional and showed that they cared about my truck, and the services they were performing. I look forward to, and hope they come out again next time.