Lakewood Ford

Con artist Alert... A guy called from this dealership in Lakewood WA after we filled out on KBB. As it turned out he works there but I don't think he was acting on an official capacity. Ater looking at our car. He Said "the offer they made was so low, in would be offensive." But he has a guy that usually buys the cars after. He gave us the name number and said he set up a meeting for us. I know, if he had made an offer he couldn't stand by it. The guy he sent us to is a "real" Used Cars Salesman with all the terrible connotations that come with that title. If you take you car here to sell and he refers you to Austin's Auto * Sales, Brady...DON'T bother! He will show you fake "info on your car". Tells you your car is worth $10,000 less than its real value. I think the guy we dealt with at the Lakewood Fords was Kyle but I don't know if there are others. Beware don't take their referrals at all.

First time at this dealership. Made an appointment for a simple oil change. Drop the car off early. Was told they would contact me later that afternoon when it was done. One day has passed, and now we are on day two. I've contacted several people in service to find out when I can get my car. And all I get is the run around. Worst customer service of any dealership I've ever dealt with.

First time at Lakewood Ford. They lost my trust. I scheduled service for an oil change. Selected the Ford Factory Service which according to the website includes a top off of all fluids including DEF (see pictures). When I picked up my truck the DEF was not topped off. I returned to the service desk and asked about this. Georgia, the service representative told me they do not top off DEF as part of the service. When I told her and the other service representative sitting there that it is listed on the website as part of the package, they said they could top off my DEF but they would need to charge me $5 a gallon. Unhappy, I left and called the dealership to try and rectify this situation. I was transferred to the service manager (Ginger, I think) left a message with my concerns and still have not received a call back. Starting to wonder what else was left out that I thought I was paying for. Did they really rotate my tires? Did they remember to drain the fuel/water separator? I hope the mechanic didn’t overlook the oil filter. A little snarky, I know, but valid concerns when you are trusting someone to give you what you paid for when there’s really no way to verify. Now, I have to find a different place for my next service…..