11800 124th Avenue NE
Kirkland, WA 98034

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Sales: 425-650-1976

Used Cars: 425-500-1035

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Hyundai of Kirkland

Overall Rating:

4.4 (out of 5)

95% recommend this dealer

1608 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Greg Carter is the most hard working and respected person

Reviewed by Bhakti Surwade June 12, 2024

Greg Carter is the most hard working and respected person I've met. He gave us our dream car and ensured we got the car delivered on the same day. He is friendly and polite. Ty for all your help in processing the request at speed.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the 5 stars for Greg! Congratulations on your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Nick Miller was good to work with when I bought a 2019

Reviewed by SLMay 31, 2024

Nick Miller was good to work with when I bought a 2019 Lexus. No pressure to buy buy extras they offered. Still had to refuse those with the F&I person, too. My only criticism is that my simple all cash deal took much longer than expected for no apparent reason.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Congratulations on your new Lexus! We appreciate you sharing your experience with Nick. Have an awesome day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I ordered a Ford truck from Ford of Kirkland in

Reviewed by bobmohan62May 21, 2024

I ordered a Ford truck from Ford of Kirkland in Washington State because it was close to a shipping terminal that could ship the truck to me. Before ordering I asked the salesman if they could deliver the truck to the terminal (across town). He said Yes. I found out 6 months later that was the first of many promises made by dealer staff that were not true. The truck arrived from the factory in February 2024 which is when the problems started. I was passed off to multiple sales staff who never seemed to be at work and did not return calls, texts, or emails. They asked for proof of residence documents, which I sent them, which they lost, so I sent them again. It took them over two weeks to get the purchase documents to me because they don't use Docusign, which cost me $300 for delivery and notary services of one copy for them, and no copy for me. I had to make my own copies. They told me I could pay by check but they would wait two weeks for the check to clear or I could pay by wire transfer for $75 with no waiting. I did the wire transfer and they held up the sale for two weeks anyway "for the wire transfer to clear"! They finally completed all the paperwork in April 2024. The truck was at the dealership for 8 weeks now. The newest salesman said he would deliver the truck to the terminal. After waiting another week, he told me they were too busy to deliver the truck to the terminal (28 miles away) and they needed a bill of lading. The bill of lading was waiting for them at the terminal. I had to contract for a local delivery service to drive the truck across town. The finance department insisted on collecting out-of-state sales tax and completing an out-of-state registration form. I warned them that it would not be accepted at DMV. The truck was delivered to me in early May 2024. It was missing one of the options I ordered from the factory, so I called to ask for a refund of the cost of the option. A sales manager told me in writing that I would get a refund. I did not. I escalated the issue to the dealer's customer service representative, who told me the sales manager was resolving the issue. I never received the refund. The truck arrived without the temporary plates (which I signed in the purchase document package two months prior), without the MSO, and without the purchase invoice, so I could not title or register the truck at DMV. I had to contact the title clerk to find the missing paperwork. The title clerk had my home address but sent it directly to my local DMV office. DMV called me several days later to tell me I had to come downtown to the central office (not my local office) to pick up the paperwork and then make an appointment at my local office to title and register the vehicle. So I made two trips to two different DMV offices. The paperwork sent to DMV by the dealer included a registration form for the wrong county, so I had to fill out the correct form at DMV. The package also included a check for the sales tax made out to the Dept of Taxation so DMV would not accept it. I had to make a separate trip to another govt office to pay the sales tax because the dealer insisted on collecting the tax from me and then mailing a check to me that I had to pick up at one govt office and then deliver to another govt office. Ford builds a good truck but Ford should not allow Ford of Kirkland to EVER SELL ANOTHER FORD!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We do apologize for the inconvenience during your purchase. Please call our General Sales Manager, Brian at (425)821-6611 ext. 151

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Hyundai of Kirkland

Hyundai of Kirkland always strives to deliver a first-class car-shopping experience to Hyundai drivers. We make that possible by providing a stunning collection of vehicles hassle-free financing and high-quality service and repairs. That's how we're able to serve as the one-stop shop for buying financing and servicing Hyundai cars!

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