11800 124th Ave NE
Kirkland, WA 98034
Sales: 425-500-1035
Used Cars: 425-500-1035
Sales Department
| Sun | 10:00am – 7:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Kirkland, WA that carry Ford
Overall Rating:
4.4 (out of 5)
94% recommend this dealer
1649 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
This dealership was far from a good experience overall,
This dealership was far from a good experience overall, though there were a couple of bright spots. James Torro, our salesman, was terrific—professional, responsive, and great to work with. Unfortunately, the experience took a sharp turn once I dealt with Finance. After purchasing a truck, I worked with Luis Solari in finance. Once I made it clear that I did not want a warranty or any additional extras, communication completely stopped. I repeatedly requested a purchase order and wiring instructions and received no response. Calls and emails were ignored, and I was essentially ghosted. I ultimately had to reach out to the General Manager, Mike, to get things resolved. Once Mike stepped in, my experience turned around immediately. He was professional, responsive, and got me what I needed without issue. Additionally, I reached out to Ashley , the Accounting Manager, on two separate days to confirm whether my wire had cleared, as I needed to know when I could pick up my truck. Not to mention the worry of the wire going to the right place! I received no response or sense of urgency and once again had to contact Mike to get an answer. While James and Mike were professional and helpful, the lack of communication and professionalism from finance and accounting made this a very frustrating experience. I previously worked in the car business, and I can confidently say that my experience with Luis was extremely unprofessional—one of the worst I’ve encountered. It’s unfortunate, because James and Mike did their jobs well, but finance nearly ruined the entire transaction. I gave a 3 star due to the bad outweighing the good. If I could split the stars Mike and James would be 5 and the rest 1 star.
Dealer Response
Cindy, we thank you for taking the time to leave your honest feedback. We can not grow if we do not learn about experiences like this. We do hope that you are enjoying your new vehicle.
Maximum rating = 5
Love my truck don’t like the other part of the deal took
Love my truck don’t like the other part of the deal took two much too get it almost done
Dealer Response
Congratulations on your new truck! We thank you for the high star rating!
Maximum rating = 5
It was a great experience working with Ford of Kirkland.
It was a great experience working with Ford of Kirkland. James Toro was great to work with. Once I decided to get the truck, he got everything filled out. He also took the time to set up all the features on the vehicle. I was in and out in about 3 hours. It was awesome
Dealer Response
We thank you for the 5 stars for Zach and James! We hope you are enjoying your new truck!
Maximum rating = 5
Hyundai of Kirkland always strives to deliver a first-class car-shopping experience to Hyundai drivers. We make that possible by providing a stunning collection of vehicles hassle-free financing and high-quality service and repairs. That's how we're able to serve as the one-stop shop for buying financing and servicing Hyundai cars!
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