522 Midway Ave
Grand Coulee, WA 99133

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Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Jess Ford of Grand Coulee

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I have been trying to buy a car all week from them.

Reviewed by bubbajonesjrApril 18, 2024

I have been trying to buy a car all week from them. They have been slow-rolling it from the beginning. After being told the car is mine I woke up today to them selling it to someone else.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We sincerely apologize for any inconvenience or frustration during your car-buying experience with us. While we strive for transparency, our inventory moves quickly between our two dealerships. Our aim is always to provide the best service possible to our customers, and we regret if we fell short of your expectations! If you can give us more information on the situation (your name, vehicle, timeline, etc), we can look into this situation and make sure that we use this as a learning experience for our team. We understand your disappointment, and we genuinely appreciate the opportunity you gave us to earn your business. If there's anything we can do to assist you further or if you have any concerns you'd like to discuss in more detail, please don't hesitate to reach out to us directly.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

No response dealership is a waste of time false

Reviewed by Garbage dealership April 18, 2023

No response dealership is a waste of time false advertising I don’t think truck even exists

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Professional - Trustworthy - Friendly

Reviewed by Ken Kernan from Moses Lake, WASeptember 28, 2022

Had my 150 serviced today, these guys continue to amaze me. Treat you like a person, not a number. And they durn sure know how to do what they do. I drive 200 miles for service because I know I can trust them to do a great. Heck, even Ty was in a good mood today.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Jess Ford of Grand Coulee

Jess Ford of Grand Coulee... Where a handshake still means something. It's been our way of doing business for the last 27 years. As a local family owned business we take pride in treating customers like friends. We serve 3 locations in Eastern Washington with Sales and Service. Carrying new Ford Ram Dodge Chrysler and Jeep along with a variety of pre-owned vehicles. If you don't see what you're looking for we'll find it. With customer service being our number one priority the Jess Staff will ensure your experience is second to none. Say Yes to Jess because we'll say yes to you!

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  • No cost, no-hassle negotiation
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