West Hills Ford

Nick provided above and beyond service to make my repair happen! THANK YOU NICK IN SERVICE!

They always provide excellent customer service whenever I go in for any appointment. Keep up the good work.

am writing this so others do not make the same mistake we did. We purchased a 2018 Subaru Crosstrek from West Hills Ford, and within days of purchase, the dashboard lit up while driving — check engine, Eyesight disabled, traction control, brake system, and more. Alarmed, we immediately had the code pulled, then brought the vehicle straight back to West Hills Ford. At that visit, we were told they would “see if they could figure it out,” and if not, they would send it to Subaru to diagnose. Instead of actually doing that, West Hills Ford cleared the code, told us it was probably just dirty oil, and sent us on our way. They did not send it to Subaru. They did not investigate further. They did not even check the oil. Let that sink in. This dealership advertises a 30-point inspection, yet somehow: • The oil was filthy • The oil had apparently never been changed by the previous owner • And a vehicle throwing immediate engine and safety warnings was sold anyway How does a “30-point inspection” miss oil that was so dirty it later triggered engine timing faults? How does it miss that the oil hadn’t been changed at all? Or worse — was it never actually done? Because West Hills Ford dismissed us and wiped the code instead of diagnosing the problem, we were forced to spend our own money taking the vehicle to a Subaru dealership. Subaru identified P000D — camshaft position slow response, a serious engine timing issue. Even then, the problem was still blamed on “dirty oil from the previous owner.” And then — shockingly — the lights came back. At the 60,000-mile service, Subaru finally confirmed what should have been addressed immediately when we first returned the car: The camshaft sensor is failing and must be replaced. This entire situation was avoidable. The warning signs were there days after purchase. The code was there. We brought the vehicle back. West Hills Ford acknowledged it might be serious. And instead of following through, they cleared the code, made assumptions, and sent us away in a vehicle with a failing engine component. As if that weren’t enough, there were additional red flags that now feel impossible to ignore. We were explicitly told our credit would not be pulled — it was anyway. We were told the vehicle came with two sets of keys — we are still waiting on the second set. This has been one of the most stressful, frustrating, and eye-opening purchasing experiences we’ve ever had. Between the failure to properly inspect the vehicle, the decision to clear codes instead of diagnose, the broken promises, and the refusal to take early responsibility, it is impossible to trust anything we were told. If you are considering buying from West Hills Ford, assume that once the paperwork is signed, you are on your own. Do not trust verbal assurances. Do not assume inspections mean anything. And do not expect accountability when problems surface immediately after purchase. This experience has permanently destroyed our trust in this dealership.