1100 Oyster Bay Ave S
Bremerton, WA 98312

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Sales: 360-479-1353

Hours Toggle

Sales Department

Sun 10:30am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:30pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of West Hills Ford

Overall Rating:

4.3 (out of 5)

91% recommend this dealer

758 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Keanu Brentz provided excellent service during check in -

Reviewed by LoBo DesignsJanuary 18, 2025

Keanu Brentz provided excellent service during check in - courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to explain the repair options and prices, answering all questions clearly. John Patterson diagnosed all the issues within 24 hours and had the vehicle repaired by the end of the week. These included electrical, mechanical and maintenance issues that were overlooked or caused by four previous mechanics in our local area. Scott shuttled me to the dealer's rental facility and to the Enterprise agency for a rental vehicle, humorously explaining all the bells and whistles in a 21st century car to someone born in the 1900s who had only analog training. The entire experience was pleasant and absolutely worth the four hour round-trip drive between Sequim and Bremerton WA. This was the BEST service my truck has received from any Ford dealership. EVERYTHING WORKS AGAIN!!! YEEEEE-HAAAAWWWWW! Many thanks to West Hills Ford and its staff. Laurie Tanguay LoBo Designs 360.582.1919 info@lo-bo.com 2007 Ford F150 XL

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your fantastic experience with us at West Hills Ford! We're delighted to hear that Keanu, John, and Scott provided such exceptional service and made the trip worthwhile. It's great knowing everything is working perfectly again on your truck. We appreciate your support and look forward to serving you in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

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Maximum rating = 5

5.0 (out of 5)

Easy to get an appointment.

Reviewed by WillJanuary 10, 2025

Easy to get an appointment. Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service. Nick and his team in the service department are great.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Will, we're delighted to hear that Nick and the service team at West Hills Ford provided you with such a smooth experience. Thank you for sharing your positive feedback!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

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Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Quick, Easy and Better!

Reviewed by McLerranDecember 28, 2024

Quick, Easy and Better!!! Had no difficulties while there, would recommend to others to have their vehicles serviced.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're delighted to hear your service experience was quick and easy at West Hills Ford! Thank you for recommending us, and we look forward to assisting you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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