Frontier Ford

My husband leased a Mustang Mach-E that left us stranded on the side of the road several times. One time on the highway with kids in the car. It took 4 visits for the same problem for Frontier to FINALLY take us seriously. They found what was wrong but are in no hurry to fix the car. It has been 5 weeks and we are paying a lease payment on a car WE DO NOT HAVE USE OF! They gave us a loaner for three pathetic days and gave us pennies for a rental car (excluding taxes and fees of course 🙄). They are always rude when my husband calls and are in no hurry to solve this problem. You could not PAY me to buy a car here again and we’ll probably avoid Ford all together in the future. I’ve never had a problem with my Subaru, just saying.

The Service manager is untrustworthy. He did not care about my concerns and only considered what was losted in a TSB. I don't feel he had done his due diligence in investigating the cause of the fault codes. I expressed those concerns and I asked him "what happens when the codes come back next month and I'm right back here"? His response was they wouldn't.. that it was a "known issue" with the model and replacing all the plugs and cables would fix it. Replaced all the plugs and wires as per recommendation. A day after getting the truck back same same fault codes as original $175 diagnostic fee. Brought it back. Now he says one of the plugs failed. (After just replacing all of them for $1600). They replaced the one plug and said it was good to go. Two days later same codes and issues. Then he tells me there's a coil arcing onto the manifold that is causing the issue. Followed on by "now two coils are arcing" so another $1200 to replace all the coils. This whole process took almost 1.5 months including five 3 hour round trips to the dealer, 3 days of missed work sitting at the dealership, and thousands of dollars spent. If Ted the service manager would have listened to my concerns and actually inspected the vehicle day one to find the cause, this painful process could have been mitigated. Instead he was steadfast on just reading/following a TSB. I've been a customer at Frontier Ford for twenty years. I will no longer be and will actively warn others of the my experience and the lack of professionalism to expect should they chose Frontier Ford service.

Dealer doesn't respond to requests for information. I responded 2x to their emails with questions about a $70k van and they just never responded. Waste of time.