Aschenbach Ford

Ordered a new 2025 Maverick and requested Adaptive Cruise Control. The salesman was not familiar with the vehicle at all. He assured me of my request. I did not get what I wanted ordered. Never got so much as an sorry from the salesman. General manager promised a call to me from lead salesperson explaining the mistake. Never got the promised call. 2nd call to GM requesting a possible fix, I never got a callback. Now 35 days from when I received the truck they have not sent out the paperwork for my Florida tag. Loan company will be raising my rate soon if title lien not received very soon. Called GM Rick again today about the ongoing problem. Rick said he would call right back. 50 minutes and I'm still waiting. I paid full price for this new vehicle and did not get what I requested. Now I can't even get a tag and title. Aschenbach Ford has been the worst car purchase I've ever had and I've bought many new vehicles.

I will NEVER deal with these people again and I also encourage anyone that is thinking of buying - go somewhere else. Ashenbach cannot be trusted! I was sold a 2021 Ford Explorer ST. The vehicle had a Virginia inspection sticker that the dealer signed off on. (the vehicle was transferred to the dealership from NY). I live in WV. When I went to get an updated sticker, I was told that my vehicle did not have mufflers. It had a cat-back exhaust system - which is illegal in WV but also - IT IS ILLEGAL IN VIRGINIA! I reached out to the dealership multiple times and was told I would be contacted by management. No one ever contacted me. So that I could legally drive my car, I had to purchase a used set of mufflers from a 2020 ST for $1,500. All i wanted was to be reimbursed. It has been a month and a half and I am still waiting for someone to reach out to me to make this right. I have uploaded pictures of the exhaust system as it was, and a photo of what a stock system is. As you can see, there are supposed to be mufflers attached to the tips - I had none. Very disappointing that you care so little about what you sell and your customers that you cannot even reach out to make it right. If I could give a "0" i would!

Took my Dodge Dakota in for an alignment on Monday. They kept the truck 2 days, charged me an extra $338 for "extensive labor" to put my camber back into specs (2 degrees). After that, my tire was cut and a chunk taken out of the rim th as t was not like that earn I took it there. They said they'd "look into it" but did not know what they could do, if anything, and would call me in a couple days. I contacted 3 other places that do alignments and said that camber adjustment is suppose to be included in a base 4 wheel alignment, that th we y we could never have charged me extra. Finally, I was told there was play in my steering and the front tie rod. I JUST REPLACED upper and lower ball joints and inner and outer tie rods with brand new Moog parts! Two other mechanics drove my truck either me in it, and said there is no play in the steering or tie rod. DO NOT GET SERVICE HERE!!