Koons Woodbridge Ford

👎👎👎👎👎👎👎👎👎👎👎👎👎👎 Wasting people time and don’t believe there clean Carfax report. I drive more than four hours to check a car for my family which they provided clean Carfax no accident but after getting there, I notice the door for driver side is completely damaged and repaired and they pretend that they don’t know about it. Don’t do business with any Koons again

Title: Disappointed After Years of Loyalty – Ford Service Failure I’ve been a loyal customer of Ford for years, purchasing all my vehicles and getting service at the same dealership ever since it was Cowles Ford. Recently, I took my truck in for an oil change and tire rotation, and was informed that the differential seal was leaking. The dealership quoted me $500 to fix it. While I understand that repairs are sometimes necessary, what I don’t understand is the complete lack of support from both the dealership and Ford itself, especially considering my vehicle is just barely out of warranty at 64,000 miles. I had hoped that Ford would stand by its products, but apparently, that’s not the case. The fact that they’re unwilling to help or even offer any sort of goodwill assistance after all the business I’ve given them speaks volumes. As a result, I’ll be taking my future purchases and service elsewhere. I’m extremely disappointed in how my loyalty has been overlooked, and it’s clear that this dealership and Ford in general are not concerned with retaining long-term customers. I’ll be shopping for my next vehicle elsewhere, and I highly recommend others to consider the level of service and support before committing to Ford.

Sold Me a Toyota Sienna with Hidden Body Work — Felt Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessional manager, I still went ahead with the purchase. Later, when I took the vehicle to a mechanic, I was told that the car had extensive body work done all over — something the dealership never disclosed. When I tried to return the vehicle, even for a lesser amount, they ignored my calls. The sales associate, Jeff, and his manager were both discourteous and unhelpful throughout the process. I feel completely misled and disappointed by this experience.