18679 Eltham Rd
West Point, VA 23181

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Sales: 888-752-1344

Used Cars: 888-752-5248

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of West Point Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

PLEASE DO NOT EVER COME HERE.

Reviewed by Brittany from VANovember 29, 2025

PLEASE DO NOT EVER COME HERE. I am having to pay to fix a car that they sold me here. I’ve had the car for almost a year now and I’ve had to get a new transmission which cost me 2k! And it had a new engine in it when I bought it, or so they say. I am extremely disappointed and frustrated with them. I am now getting rid of the xxx car they sold me. I’ve spent almost over 5 grand on this car. They sold me a lemon , a defective car. I would give them a literal zero review. I brought it there because the car that I bought there had a recall on several safety issues and they said there’s nothing wrong with my car. Months later now I’m dealing with what they could’ve avoided completely. I am NOT a happy customer. I will NEVER be coming back here. The dealership is not helpful and don’t know what their doing. This place should be shut down. Very upset.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Jim was great!

Reviewed by John K from Raleigh NCJune 27, 2025

Jim was great! Very helpful and diligent in answering my questions. The sales manager was great too

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great experience

Reviewed by F150September 29, 2019

No hidden fee's , ask for the out the door price and that's what you get. Thank you for being an honest dealership. I cant remember everyone's name but they where all great. I bought new F150 Ruby Red

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About West Point Ford

At West Point Ford, every New Ford comes with our DrivenCare package that includes $3,100 in added value. We extend the powertrain warranty to 100,000 miles, provide $500 in service coupons, and take care of your state inspections for the entire time you own the vehicle.

Every pre-owned vehicle comes with a 72-hour exchange policy, $500 in service coupons, and lifetime state inspections.

We also have a wide variety of extended service plans and make sure you ask about our maintenance package, DrivenPlus! West Point Ford-Driven By You!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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