Smart Ford South Boston

Terrible customer service from their service department. The technicians may be great but the advisor and manager I dealt with were atrocious. I booked an appointment on THEIR website for 11:30 am, showed up at 11:20 am and was promptly told to come back at 1:00 pm because inspections take 45 minutes and the techs are going to lunch at noon. When asked why the website allowed me to book it, the advisor told me they should have caught it and called me but the software also needed to be changed to prevent it. She also told me they had been asking for that change but the manager hadn’t done it yet. I could go on as the appointment went downhill from there but you get the point. I’d only bring my vehicle back to them if I wanted a migraine!

Deplorable treatment! I spoke with a Smart Ford salesman at length about one specific used vehicle and agreed to take the hour and a half drive from my home to meet with him the following day. I assured his colleague (WHO CALLED ME THE FOLLOWING AM TO VERIFY) that I'm still coming later as planned. I took the long drive after a hard day of work and showed up on time WITH FULL PAYMENT just to learn that the vehicle sold hours earlier and that the salesman was home for the day. 2 individuals gave me "oh well, nothing we can do." It wasn't until a 3rd person that I got so much as an apology before leaving empty handed. No establishment that conducts business this way should be patronized by anyone with common decency.

Sales and service managers treated us like we were just a paycheck 30000 dollar used car we have owned for four days check engine light on first day along with flat tire car was never had a PDI we were told that it was our problem we were told it's a used car and they do not stand behind it. This is the 6 car we have bought there and will be the last. The people that used to run it were great but the new ones could care less.