19999 Virgil H Goode Hwy
Rocky Mount, VA 24151

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Sales: 540-483-0253

Used Cars: 540-483-0253

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Duncan Ford Chrysler Dodge Jeep RAM

Overall Rating:

4.3 (out of 5)

89% recommend this dealer

222 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was a previous customer in 2015 when the dealership was

Reviewed by Tim from CroftonJune 12, 2024

I was a previous customer in 2015 when the dealership was Bowmel Chrysler Dodge. I came into the dealership to inquire about a navigation package to be installed on my 9 year old truck. I noticed right away that I was properly listened too. And treated like I mattered. I was given a coffee and asked if I had thought about upgrading my truck to a newer model as to find a navigation system for my existing truck would difficult and outdated. I am actually just retired. And had been thinking of upgrading my truck. I did not think I would be purchasing a new vehicle when I woke up that morning. But the salesman and his staff made me feel very comfortable in actually thinking of a newer vehicle at this time with no commitment or obligations. I was happy about the finance ease that I felt. I thought I would be looking at something, say 3-4 years old, but they had a vehicle of low mileage and only 1 year old. I found I got a long with the staff very well and found myself surprised at how easy and of a no stress atmosphere was created for me. Overall I was pleasantly surprised with everything happening. I would not hesitate to recommend Duncan Dodge to freinds and family. I believe customer service and hospitality type atmosphere has stepped up 100% since I last bought from this location. And I won't hesitate to call if I need assistance with anything. 👏🤝

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

I have looked and looked for this truck I was pleased to

Reviewed by spdavis21May 29, 2024

I have looked and looked for this truck I was pleased to find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that a great experience. The sales person was great to deal with.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I don't have anything good to say about the dealing of

Reviewed by Tammy from Princeton WVMay 25, 2024

I don't have anything good to say about the dealing of the 2017 GMC Yukon Xl. I sent 3 or more inquiries about this vehicle and got no response back. I was serious about buying this vehicle. Finally I got a text message saying the vehicle had sold. That's all the message said was that it had sold. I live too far from the dealership to just go. I will not inquire about any more vehicles from this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Tammy, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please give us a call our Sales Manager, Tom Mcalister at (540) 483-0253 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Duncan Ford Chrysler Dodge Jeep RAM

Duncan Ford Chrysler Dodge Jeep has been serving the Franklin County community for many years and we invite you in to discover the "Duncan Difference". Friendly and knowledgeable salespeople will help you with your selection and purchase. After the sale our service department will keep your vehicle maintained or repaired at reasonable prices. With a full service Body Shop and Parts Department we have it all for your transportation needs.

We have the Cars.com Shoppers' Choice Award - 2015 Ford Mustang in stock.

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