809 Williamson Road
Roanoke, VA 24016

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Sales: 540-286-2154

Used Cars: 540-286-2152

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Magic City Ford Roanoke

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I bought 2013 Mustang gt from them.

Reviewed by rssextonOctober 25, 2023

I bought 2013 Mustang gt from them..they said it had been inspected...when I received it the tpms has been removed from all 4 tires,causing g light on dash to continously stay on...it has no spare tire,and it had been removed...I tried to get them to reimburse me,enough money to just have those items fixed...they will not answer me....worst frigging car lot I've ever fooled with....no more....

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

After 12 plus years I’m done magic city service sucks and

Reviewed by Bboom2862August 03, 2022

After 12 plus years I’m done magic city service sucks and communication sucks PERIOD they don’t answer the phone they have left me hanging the last 2 visits with no vehicle no courtesy call I have spent several thousand dollars on this vehicle with them I’m tired of being screwed over at my expense I pay top dollar for a piece of mind I no longer trust MCF to service my vehicle they knowingly made appointments knowing they could not honor these in a timely matter never ever will I do business with this dealership they only want your money and you’ll get your vehicle when you get it

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Had an urgent situation with my truck.

Reviewed by Our1dogjazzApril 12, 2022

Had an urgent situation with my truck. Called Magic City Ford at 8:40am to make an appointment. Service dept did not answer. The receptionist said she would have them call me back. Called again around 9:20, no answer at the service dept, Receptionist said she had no idea why they’re not answering but she would have them call me back. Over 5 hours later from my 1st call, I called back and talked to Cindy who apologized and said they were short handed. I explained to her that I had already called 1st Team Ford in Christiansburg and they answered right away, and set me up to have my truck looked at the next day. They said there have been several folks that did the same thing because of bad customer service at Magic City Ford. Another friend said they went to Lynchburg because of bad customer service at Magic City Ford in Roanoke.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Magic City Ford Roanoke

Magic City Ford Lincoln has been serving the Roanoke Valley since 1938. We are a full service dealership offering new vehicles pre-owned vehicles a large service department a fully stocked parts department and a collision center.

We recently expanded our Ford & Lincoln Showroom and opened a brand new Service Center. Come see the improvements we have made to better serve you!

We pride ourselves in being a leader in the Roanoke Valley. Since our founding we have worked hard to establish and maintain a strong reputation in the Valley.

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